November 2023 by Joanne Harrington
Great service, product and price, as always.
October 2023 by janette irvine
Very pleasant and friendly staff. Free parking is definitely a bonus.
September 2023 by Kieron Moore 99
On Sunday 17th of September I called in to the Connswater Specsavers store for help with my glasses. A resident in my workplace had pulled my glasses off and broken the frame.I went into Specsavers to see if these could be fixed. I was served by a lovely man who was wearing glasses and had a beard - sadly I can't remember his name.The service that he provided was excellent and he went above and beyond to help me. He was able to replace the frame of the glasses there and then.He deserves some recognition for his amazing customer service ? ?
September 2023 by Ronald Mcferran
Smashing team, service, choice of frames,, clean tidy area and thoroughly impressed overall, would genuinely recommend this store, Connswater retail Park Belfast.
September 2023 by Lorraine Warnock
The service I received from specsavers was amazing thank you
September 2023 by Charlie Blackwood
I went to Specsavers today and David gave me excellent and quick service explaining everything thoroughly and ensuring I was happy. I?m really happy with my glasses! Thanks :)
August 2023 by Kathryn Rice
The best branch I have used. All staff are so welcoming and helpful. I was very happy with the level of service and advice I received. They are very busy but I never had to wait long and was kept informed as to what was next during my tests. Excellent customer service!
August 2023 by paul watson
Waiting well over a month to receive my second pair of glasses. I phoned twice, one about five weeks ago then about three weeks ago and was assured both times that they would be ordered but both times I got the impression that the assistant was rushing to get me off the phone and not taking the time to get my name and I can only conclude that they didn't bother.
August 2023 by Kate McAllister
Rang at 9.15am today as I had a problem with a relative's hearing aid purchased in this branch. Advised I would be called back within 30 to 40 mins. Rang again at 10.35am and left a voicemail. No-one rang back at all. Called to Specsavers Newtownabbey and they had hearing working in 2 minutes.
August 2023 by juniper emma
absolutely shocking experience- who would?ve thought getting an EYE TEST would be upsetting. I then left a survey as this is specsavers? procedure for complaints- just to have the store manager Paul ring me and tell me how i was wrong. Sir if your staff have upset me to the point i am writing to you about it- do not call my personal telephone and defend their behaviour. Ridiculous experience all around, can?t even give feedback without getting phoned and patronised.
July 2023 by Peter Gorman
Great service from the team at Connswater for my new specs and lenses. Catherine nailed the prescription to a tee, new specs are spot on and arrived three days early. Thank you!
May 2023 by thomas macartney
Went today to get my glasses repaired, staff were really lovely and Ita deserves a special mention, really enjoyable experienceThank you spec savers connswater
April 2023 by Ian Jones
Booked an appointment in the belfast (connswater) branch to get contact lenses, waited 2 half weeks for the appointment. Turn up for appointment on time was told to take a seat, 20 mins past I asked a member of staff what the hold up was she was none the wiser asked me was I checked in I said yes 20 mins ago she said they are running behind to take a seat another 25 mins past and customers arriving for appointments 45 mins after mine where being taking straight away I decided enough was enough and had to leave, told a male member of staff to cancel my appointment he was very rude unapologetic nor sympathetic to the fact I had waited for 45 mins with no communication from anyone. Didn?t try to rectify this experience nor have I had a phone call to apologise or reschedule.
April 2023 by Liz Cromie
My preferred opticians and one I wouldn't change. Always great service and I think great value for money when purchasing new glasses
February 2023 by claire abernethy
Wasnt expecting it to be so busy but staff were great and Patrick who did my eye test was very helpful and easy to talk with.
