November 2023 by Laney H
Absolutely terrible customer service. The lazy, slow moving sloth like character who I asked for help to get a pair of shoes for my son could barely speak. He then brought the wrong shoes down ... it was a hassle when I asked him to bring the pair Id actually wanted. He then brought a pair that were an 8.5 and a 9.5 in a box together . When I told him he disappeared to get a matching pair. ...My son and I waited 10 minutes to then see him sloth his bold self out the door with his wee bag packed ready for home. . It must have been the end of his lazy shift. So rude.Sports direct, please employ people that actually have social skills...or just any skills would be great.
October 2023 by Sammy Porter
Spoke to these two young girls who didn?t have a clue what they were on about. Tried to return a shirt and they told me I can only return online now in which I did only to pay £5.99 for shipping for them to send it back to my house and it said we couldn?t find any faults in the shirt yet there?s a massive hole in it. Waste of £25 absolute joke of a company.
August 2023 by Alex Wright
Was served by a guy called Reece, he was extremely rude as I was buying football boots for my son and when I asked for my sons size he sighed and walked out the backfor at least 15 minutes and then decided to come out and say that they didn?t have his size. When I asked for different pair of boots he then said ?is that the last pair??. This is no way to speak to a customer paying at least £80 for a pair of football boots and will definitely not be back to this store.
June 2023 by Laura Wales
Friendly helpful staff when I was looking for trainers
June 2023 by Louise Savage
Was served by a member of staff called CIARA who?s attitude was absolutely disgusting sniggered at me at the tills when I tried to explain to her that I wanted a refund for a pair of faulty runners that I had bought yesterday because they didn?t have another shoe size for my child! I asked to speak to the manager and she was no better if not worse! Horrible store and horrible staff to go with it
April 2023 by Alden Ducusin
Lots of choices, attentive and friendly staff. Will go back again.
April 2023 by Irene Millar
Great shop for anything and the staff are a great help
March 2023 by Adam Cain
Staff are beyond rude. Poor attitude toward even basic help. Save your money and shop elsewhere.
December 2022 by Elaine Henry
Didn't have the shoe size I was looking for. In fact they didn't have any mens size 9 In anything really.
November 2022 by Jacqueline Neill
Young gentleman sorry dont know his name but was really helpful sorting out clothes for my grandson. I hadn't a clue lol
October 2022 by Jeff Woodside
Nice pleasant shopping experience, went in for a coat I was looking at online,got 2 nice coats in-store for less than the one I'd been looking at online, pleasant sales assistant training new staff member.
October 2022 by Gary Thompson
Robert was an absolute star on our last visit at the Newtownabbey store. Thank you for the positive experience, and the product and price bought that day was great also
July 2022 by michelle D
Rude staff. Very bad attitudes from 3 members of staff over having to return something.
July 2022 by P Marks
Was at this store today to spend some money ????! Picked out few things while the young Guy(MEMBER OF STAFF) walks past and FARTS right beside us. And it stunk right out! And he walked up the stairs and had a cheek to look back. So 5 minutes after that the same member of staff came along and we asked him about a pair of Nike trainers for the child but he didn't know or didn't really want to help us. That was the impression but another young girl (member of staff) walks past and the Guy asks her about the trainers,to which she replied to him "FOOTWEAR ISN'T MY DEPARTMENT" WOW! WFT!! So, after standing for a further 5 minutes waiting on someone to look for the child's Nike air and aslo the price of them, we decided that it was unacceptable the way we where being treated in this store in Newtonabbey. SPORTS DIRECT.
July 2022 by C E
I visited the store 26/06 to get shoes, customer service was really bad. I had to walk around for literally 20 minutes before I could find someone to serve me. He could not have seemed less interested in going to get my size and after waiting another 15 minutes I just left.
