January 2023 by Farlow
The opening times are awful but the staff are really lovely and super helpful
December 2022 by Diane Boyd
The staff are great nothing is a bother too them
October 2022 by g s
Absolutely useless. Counter staff will not do anything. I get better service from a brick wall!
August 2022 by Adam Hill
9.30am - 4pm closed Saturday & Sunday, absolutely useless for anyone who works during the day.
April 2022 by Christine Shaw
Absoulutely fantastic couldn't be any better service staff fast helpful and friendly even when bank is busy thanks ?very happy
August 2021 by Antonio kadi
worst branch, it often happens that the door is closed during working hoursclosed on weekends - not everyone can come during the working daysMoreover, there is nothing written on the website, but we are informed by a note on the door that you can deposit or withdraw money elsewhere
May 2021 by Judy Fleming
Staff at windows 1 or 2 are always pleasant and helpful Sure makes a difference to your day when you go into a public service place where staff treat you like a human being Not something that is disturbing their day. Thanks Guys appreciate it.Keep up the good work
November 2020 by Francis Jordan
Absolutely a great branch for customer service.Called in Tuesday past with an account log in problem.Young lady at the door with a very bubbly personality ask me, how can we help, I explained that my account was locked, she replied, we can help to unlock it.Just exactly what I wanted to hear, she directed me to the customer's service desk and I met Steven, I believe.I explained the problem to him, gave him some account details and within 15 minutes he had my account restored on both my phone and Tablet.Furthermore, he ask me to check myself that it was working correctly on both tools.Absolutely fantastic service from the 2 staff in Ulster Bank Connswater.Francis Jordan30.09.2020.
November 2020 by adrian mackin
Saturday closed - Not everyone can get to the bank during the working week.Cash machine always OUT OF SERVICEWORSE BRANCH IN EAST BELFAST
November 2020 by Robert Storey
The opening hours for the Connswater branch are shown as open to 4.30 . I arrived at 15.02 to be greeted with a locked door. Very poor that a company the size of the Ulster Bank cant get their opening hours right online - people rely on this sort of information being accurate!
November 2020 by Thomas Jackson
Good service and friendly staff
September 2020 by irene Faulkner
Went in today to change my address. The guy at the door asked what business I was doing today? I told him I needed to change my address he said I needed to speak to someone and to take a seat and there was a 10 minute wait! There was already three people waiting. There was one girl with a customer. Forty minutes later, and only because 2 people had left did I get to speak to someone. While waiting the queue for a cashier was getting longer and longer when I looked there was one cashier on. Seemingly if you want to pay your credit card with a debit card other than Ulster bank you need to speak to some one. Same goes if you want a statement. Staff are encouraging customers to register for on line banking. Do they not realise there will be no need for banks so they could lose their jobs.
September 2020 by Fiona Grierson
Staff in this branch are doing less and less. The counter staff don't take coins....you have to queue for a machine for it, they now don't take cheques at counter you have to go to fast lodgement. Three queues for what the counter staff should be doing, eg they deal with ALL items not what they pick and choose or are being told by management who don't appear to have a clue.My day to day banking is going elsewhere now unless this branch changes pretty darn quick.To be honest if I could give no stars on the rating I would.
May 2018 by Tenth Shooter
Nice staff handy parkin'
September 2017 by Barry Symmons
Utterly useless, Had an overdraft cancelled it in the allotted time 4 calls later asting 51 minutes of my time it is still on my account with the charges incurred which should have not been applied Each call I was assured it would be done still no Action.
