October 2023 by Ronny Kelly
Despite there being 3 sales assistants no one even approached us! It?s ok to be busy but it?s not ok to be ignored! As simple, ?hello, someone will be with you on a couple of minutes? would make the world of difference. I wanted to change my payment details. I was told that it could only be done by ringing customer services unless I upgraded at the same time. Yes, like I?m going to do that?Anyway, I went home and struggled through the O2 app and was able to do it myself quite easily in the end. The guy just couldn?t be arsed as far as I?m concerned.Just the usual from this shop.
October 2023 by J Mitchell
Thank you to Ethan and all the staff at Ballymena and Coleraine shops for their patience and help while i chose a new phone. Thx for sourcing and configuring said device. Always friendly with good advice and excellent working knowledge. I have never left an O2 store without feeling I've achieved what I had hoped to, or on occasion, achieved even more than that.Thank you again, Jeremy M
September 2023 by Jonny Hoy
Pleasant and efficientAccessories mad priced but as shops go they're spot on.
September 2023 by Dimitar Ivanov
very bad
August 2023 by james brown
Shop assistant did everything he could to solve my problem,despite the fact I wasn't an o2 customer.
May 2023 by Sandra Sandy
Called into 02 shop Coleraine Required new lead for my charger went up to counter the young man completely ignored me did not lift his head from his mobile after standing for few minutes another couple came through the door looking at phones and he immediately went down the shop to them very rude and not good for custom I buy all my phones in this shop and I found his attitude very strange doesn?t take much to be pleasant I would say he gets more commission on selling phones than accessories Need a new phone shortly will go elsewhere Very sad this happen Young man needs to take a lesson on how to treat customers Takes very little to be helpful.
May 2023 by Flav Dingus
Sales person was chatty but the deals were horrible - just safer phoning O2 to get the best deals these were not even close
February 2023 by Ken Wylie
Most unhelpful experience I ever had
December 2022 by Suzanne Clark
I had a very helpful member of staff assist me yesterday (can't remember name but he had glasses and a beard) when I had trouble getting through to o2 by telephone or live chat, I popped into my local o2 shop and had my account rectified in just a few minutes plus he was able to lower my tariff. Great service
October 2022 by Andy McDonald
Fobbed me off for over a year sending a rubbish huawei phone they sold me away 6 times for repairs came back every time the same won't connect to networks then pandemic stuck so it's now out of warranty so basically good bye will never go back and wouldn'trecommend to anyone
March 2022 by Jean Leighton
Very pleasant and helpful staff (Kyle) and nothing too much trouble. A very satisfying visit
December 2021 by Edward Millican
Ilbread guy doing door question my disability am stil thinking of going legal way for an apology
November 2021 by Anna Marie O Hagan
went into the shop yesterday in coleraine was approached by a staff member and told to go to poundland and buy a mask.
July 2021 by CAROL SHEPPARD
Was at coleraine shop around noon today and a very helpful young man working on the door solved my problem in a few minutes and he made me feel like I was no trouble at all. The service was so good I wanted to say thank you.
January 2021 by Fiona Watton
Staff does there best considering the situation that they are in. Quiet a length off wait to get served over 40 minutes to have hang about out side
