March 2024 by john mcdonough
Ordered some Campy parts off the website which turned out to be out of stock. I needed these urgently, they were very helpful and mailed an upgrade on the original parts at no extra charge. Very satisfied. Good communication and friendly to deal with.
January 2024 by John Y
Ordered item 11 days ago, never got a shipping notification/email. No response to emails asking about the situation. Currently pursuing refund via PayPal.Update: got reply with tracking info after the PayPal dispute
July 2023 by Phil Felice
Friendly efficient service. Amazing knowledge and professionalismGreat knowledge, fantastic customer service, extremely friendly on the phone. I got a part for my Colnago which I couldn't find anywhere else and believe me I tried. I ordered on Friday morning and it was with me on Saturday first thing (Northern Ireland to Wales). That's what I call service. The part fitted exactly and I now have a smooth bike again.
April 2023 by Ewen
Ordered some XT chains and arrived VERY promptly.Would definitely use again
December 2022 by Richard Clement
just trying to get my first order setup with a valid address and MC card. Get nothing but errors from site, can't even place an order. no one responds to emails and phone # does not work from here.
October 2022 by stephen green
I needed to replace the hoods on my Campy Potenza shifters and Total Cycling in Northern Ireland were the only place I could find any. No worries though as they were reasonably priced and arrived well packaged within three days.
February 2022 by Lothburke
Best bike mechanic in Derry.
May 2021 by David Tommons
I find it a great place, with delightful customers..
March 2021 by Brian Curragh
Ordered an Elite Qubo Smart B+ turbo trainer on Friday & it arrived Monday. Good price on an item that seems to be out of stock everywhere so very pleased with the whole transaction.
March 2021 by Stephen Kao
Ordered parts during COVID-19 and one of the items I ordered were out of stock. Total Cycling reached out to me promptly stating that they would have to order the parts from their suppliers. Good fast customer service. Great products.
March 2021 by Patrick Harvey
No response to emails - product ordered 9th March, tracking appears to be confusing/inaccurate. I understand that C-19 has affected folks but no response or update is poor customer service. Will be pursuing a refund through the payment provider.
September 2020 by Julio César Utria Guerrero
(Translated by Google) I have bought from Colombia several times on this site and my comments are as follows:Positive: Prices quite good compared to other sites. The quality has been good. I've always got what I bought.Negative: It takes a while for the product to arrive. Not very good communication. They do not answer questions that you email or leave to Q&A about products or shipping costs, prior to placing your purchase order.(Original)Yo he comprado desde Colombia varias veces en este sitio y mis comentarios son los siguientes:Positivo: Precios bastante buenos respecto a otros sitios. La calidad ha sido buena. Siempre me ha llegado lo comprado.Negativo: Demora un poco en llegar el producto. Comunicación no muy buena. No contestan las preguntas que uno envía por correo electrónico o que uno deja en Q&A sobre los productos o los costos de envío, antes de la colocación de la orden de compra.
January 2019 by Mitch K
I had a few initial issues with my order with Total Cycling but many of those were slightly beyond their control. At the end of the day, and two cycling season's of product use later, I'm ultimately VERY happy with my order and would purchase products from Total Cycling again. Originally my order was 1 month later than when I'd asked for it to be shipped, and with some small parts missing. Total Cycling did what they could to try to obtain those parts but opted to give me a partial refund so I could obtain those items on my own. 5 Stars would be given IF staff could just give accurate answers to questions ASAP or just remedy issues without delay by, often times, thinking outside-the-box. It took my own suggestion, about a partial refund, so I could source missing parts myself. There are always MANY ways to solve an issue and my own suggestion worked great for both parties involved.
January 2019 by Alexander Kandyba
Let me be clear here: when I placed my order (on a Sunday) and wasn't able to reach this store to confirm my order on the next day because nobody was picking up the phone, I became worried and started checking their ratings on resellerratings etc. (I know, I should have done it before placing my order, not after, but anyway). When I saw other people's comments about bad customer service etc.
January 2019 by Gibran Magno
(Translated by Google) I bought bearings 3 months ago and I have not received it yet. They do not respond to emails. Do not buy with them!
