January 2024 by Si JB
This has to be my worst experience of what happens when automation takes over common sense. I watched an older couple walk out (they weren't allowed to order at a traditional till), two friends orders take longer than should and my own order crumbled to pieces down to a store being force fed corporate automation (For example food being binned because another item failed or took too long). There has to be a line drawn where customer human interaction and customer obsession/service overrides procedure. This store between location and customer service needs a major look at! It is not one person's fault. It is just a series of problems that leads me to not only never to return to this store but potentially never return to this McDonald at all. Please look at this as constructive feedback as there were elements that were perfect for example store hygiene, uniform and professionalism. This is where a typical area manager says this is a high performing store that is punching above targets but as opposed to in our opinion a store that could do ten times better! I would like to point out this is not a staff problem but a corporate/owners problem. Food was good. Parking is hard and no drive through it's more a chip shop vibe. Maybe the operator needs a second store that is a 24hour drive through in a very busy town!Parking: Parking is hard and no drive through it's more a chip shop vibe.
January 2024 by Mary Monaghan
Really good staff especially one lady who was really nice to my 3 year old grandsonKid-friendliness: Excellent staff who interact with kids
January 2024 by David M.
Extremely poor service. Unexperienced staff. Will avoid.
January 2024 by Brian Murphy
Just out of Mc Donald.Parking is terrible.The place is coldI had to clean my own table (not just take the last customers leftovers but get the cloth and clean it down).Receipt machine was not printing.The food was just about warm. Staff walking about looked like they were getting no direct from supervisors or management.Mc Donald's Enniskillen is poor example .If you have a choice go to Omagh much better.
December 2023 by Paul Lawrence
The staff are very efficient and friendly. The food is generally served very quickly. Free parking is available. The only aspect holding me back from granting five stars is the absence of a drive-through facility, especially as this is the only McDonald's outlet in Enniskillen and is in a suburban area on the Belfast Road, making the addition of a drive-through perfectly feasible, something which would have been much easier to complete had the premises simply been built this way in the first place, not that this is the only example of such a shortfall at a McDonald's outlet; another example is the outlet at Blackpool Shopping Centre, Cork where this facility could have been included in the outlet's construction even more easily, given that McDonald's operates from a freestanding building in the shopping centre carpark, which is very sizeable. On the plus side for the Enniskillen outlet, I have always had a working plug socket at the table I have eaten at there, which has not been the case in some of the other outlets at which I have dined, such as the Blackpool Shopping Centre, Cork outlet.Parking: Rather limited number of spots. Worth bearing in mind during busy periods such as lunchtime. It is feasible to walk to McDonald's from the town centre where on-street parking is free but with a three-hour limit during business hours Monday to Saturday.
December 2023 by Oliver
Self order machines are never working. Shouldn't be difficult
December 2023 by Aisling Maguire
Love a cheeky bit of food from gere occasionally, lol ?
December 2023 by Mark Kenny
Really bad parking, very narrow, and not enough spaces for the capacity.Parking: Really bad parking, very narrow, and not enough spaces for the capacity.
December 2023 by Brenda Weir
Food is never hot just about warm. It is what is is.
December 2023 by Jody Slevin
Slow staff, our hot drinks went cold and just ok food
November 2023 by CP Parkinson
The seating area was freezing Tuesday the 17th of October about 845am. Could at least turn the heat on.
November 2023 by padraig dolan
Quick breakfast with grandkids....food was plastic but maybe that's my age as kids loved it......help!!!
October 2023 by BWC P
It's possibly the worse one around like how on earth can a McDonald's not have drive thru and location is really bad and parking are limited
September 2023 by Papa Jowoh's
The food quality was good but the service was awful, the place wasn't busy but it took 15 minutes for our order (two medium meals btw in case you think it is a large order) to come out and it took them about 10 minutes to take our order, we were standing at the counter and four employees walked past, looked at us and did nothing multiple times. I used to work at McDonald's so I understand some of those people could have been cooking chicken or burgers or handling the drinks or drive thru but even the people who prepare your order didn't take our order when she saw us (it is the front area's job to take orders) the one who was on front area was a manager. I just found it to be an abysmal service. Also there was no sign of lobby staff, half of the tables were dirty and the floor was sticky.Wheelchair accessibility: I will at least give them credit for having a lift for wheelchair and pram users
September 2023 by Drunken Squirral
Food is always good, but depends when you go as you could wait
