March 2024 by T G
What a bunch of rude miserable staff. Never answer phones. They are never pleasant . Why oh why would such a bunch of sad miserable people work with the public if they can't be polite and crack a smile. It doesn't hurt or cost anything to be polite and friendly.
January 2024 by
I will be changing my pharmacy with my GP ASAP as this place is becoming worse and worse.
Before Christmas, I had called in for a script that had been left there a few days prior. Told to call back the next day. As it was Christmas period, I got myself out of the house and down for opening. Was told why I came down so early and to come back "in the afternoon". I went back at 3pm, and was told it would be a 30 min wait.
After Christmas, most recently, I called in for a script. Told them I would be back in around 15 mins or so as had to go to Tesco. Call back, and it wasn't ready. Informed 2x staff members of my name and I was waiting. A further 20 mins passed, in which all members of staff are huddling around the tills speaking amongst each other, hoarding sales items for themselves before customers could get and speaking with friends coming in at the counter. Once 20 mins passed and I still hadn't been called (had been over 30 mins by this stage), I had asked the woman behind the counter could she check if it was ready. Asked for name AGAIN! And lo and behold, it was sitting waiting there for god knows how long. No pharmacist even bothered to call it out and no staff member bothered to check because they were too busy looking at gift sets they had set aside for themselves from the stock, and talking to their friends coming in. I then got a load of abuse from somebody in the queue "for cutting in front of people" - I quickly reminded them that I wasn't - that I was apparently getting seen to, and I shouldn't have to go back in a queue of 8+ people to simply ask for my script that was sitting there THE ENTIRE TIME.
It is not normally this bad - so I do wonder what has happened the last 2+ months for customer service to go so incredibly downhill. They aren't short on staff if all of them have time to ponder about gossiping behind the counters... I am suspecting it's staff members that couldn't be bothered actually working, or incredibly bad management and work flow within the entire shop.
Absolute s**tshow, highly doubt management will pull anybody on this either so it'll only get worse.
Don't recommend anybody to pick up their prescriptions from here. Medicare Glengormley (opposite GP) and Medicare Beverley have exceptional service in comparison.
January 2024 by Ivan Salvatore
I have to start by saying the people that work in this pharmacy are extremely nice and really experts, all of them. I?ll never thank enough the man that helped me to get the medicines which i could not get by the reason because i was a tourist. I've never seen anything like this before where I live, and this was another reason to realize that, working with you, local people, could just be a golden opportunity to grow for my personal experience, thank you so much.
December 2023 by Karyn Mulholland
Unbelievable never answer the phone been ringing for over 2 hours now
November 2023 by Kevin Doherty
Slow and stop , sometimes if you ring aheadThey would have prescription ready , but never answer the phone , and when asked told there so busy they haven?t got time to answer , and when you go in all standing waiting on god knows what all 6 off them , can?t fault them for being nice but slow and stop
September 2023 by Michael Archer
Great chemist. Can be busy at times. Friendly and helpful staff.
July 2023 by Google user
The staff are unbelievably incompetent and just downright rude. And to top it all off the move at a glacial pace. They shout at each other across the place about sensitive things. I now pick up a physical script and take it to literally any other pharmacy because of the abysmal service.
June 2023 by Jonny Mullan
The staff are unbelievably incompetent and just downright rude. And to top it all off the move at a glacial pace. They shout at each other across the place about sensitive things. I now pick up a physical script and take it to literally any other pharmacy because of the abysmal service.
January 2023 by Deborah
I went to collect aftershave I had ordered online for Christmas from your Northcott branch. The lady on the perfume counter and the lady who was gift-wrapping were absolutely lovely. Couldn't have been more helpful. They are both a credit to your store.
January 2023 by Anne Jones
Atrocious.,very unwell,asked for home delivery TWICE. Never came. My medication as is most very important, how is this duty of care.the
October 2022 by Unicorn Sparkles
They are always super busy but so helpful & they do try to get you sorted as soon as possible with your prescriptions etc. The staff are lovely ??
September 2022 by Ross Henderson
Absolutely useless, had my prescription from my doctor for 4 days. Never bothered to complete it and when I went to collect it there were 4 items out of stock and another item missing from what they had dispensed. Incompetent is a kind description of the service.
August 2022 by Derek Shaw
Inside tesco
May 2022 by John Erikson
try phoning their number to check if your pills are in - takes forever for someone to pick up. nightmare
February 2022 by Ramy Aboufarha
I love this shop.
