January 2024 by Ruth Millar
Had an awful experience today in the chemist. Went in to collect tablets for an elderly family member and was firmly told that this family member should have tablets until the 25th, however the family member had ran out of tablets today and needed more asap. The woman at the desk did not believe us and started to get very impatient so we got the elderly family member on the phone to explain what had happened. This elderly family member is almost 90 and is quite deaf. She speaks very loudly and isn?t aware she is doing it. The staff member accused her of shouting and the manager was brought out. She did not speak nicely to us at all, saying that they didn?t have time for this and that their member of staff didn?t appreciate being shouted at. We were sorry that the member of staff felt this way, but again have to reiterate that this elderly family member is quite boisterous but doesn?t mean any harm (how many other older people are as well - you?d think that staff would be used to this as they probably have to deal with a lot of elderly people, but no). They did not listen at all when we tried to explain this, and we left feeling extremely unheard and disrespected. Will not be returning here because of this. The chemist could really benefit from having nicer, more understanding front of house staff. We understand Christmas time is a lot of pressure, but simply not listening to a customer when they are trying to explain is totally unacceptable and not the way to solve anything.
December 2023 by Lisa Robinson
Store is always clean, tidy and well stocked however the service you receive from staff can vary. The store would benefit greatly from more approachable staff at the front counter. Pharmacy section at the back of the store is always very busy but staff seem helpful.
November 2023 by Thomas Mcwhirter
Well stocked and good service
October 2023 by Heather Thomas
Have to say the current staff at the pharmacy are beyond helpful. Could also hear them helping other customers with issues over their scripts. Long may it continue.
July 2023 by Mad boy Aidan smith
Lovely Friendly staff
July 2023 by John Torbitt
As usual excellent and friendly service, nothing is a problem to them all.
June 2023 by Wendy Hotchen
Good selection of beautiful thing, like boots
April 2023 by Derek Chapman
Friendly helpful staff
April 2023 by Derek Chapman (BigKiteGuy)
Friendly helpful staff
February 2023 by Jillian Clements
Fantastic customer service today by Sandie in the Larne store, couldn't wish for better. Will be back!!
February 2023 by Jonathan Ferguson
Great staff
October 2022 by Jill Garner
Great,friendly helpful staff
July 2022 by Marie Wilson
Just wanted to get my suncream.
July 2022 by Paul Stewart
Helpful staff chosing aftershave
June 2022 by Liz Caldwell
Great shop and staff are wonderful