March 2024 by A W
Excellent service. Ordered on Wednesday and arrived on Friday morning. Will definitely use The Foot Factory again.
March 2024 by Stephen C
Ordered a Carhartt jacket and it came on time and in perfect condition. Very pleasant experience, highly recommend.
March 2024 by Hannah Louise Payne
Brilliant prices for croc jibbitz and able to purchase individual charms that are only sold in packs on the crocs site. Good communication and prompt delivery. Would definitely use again and will be recommending to friends.
January 2024 by elaine fraser
Carhartt Jacket for son. Brilliant price compared to others online. Brilliant communication anytime I emailed response within 24hours. Will definitely use this company again. Thanks
January 2024 by Kieran Evans
Ordered a Carhartt Coat on 20th Nov, arrived on 1st Dec. Once received I returned same day, at my own cost. It is now the 10th of Jan and still no refund after chasing numerous times and being told it would be with me by x date. I have emailed numerous times with no response and when they do reply it is minimal, generic info. The absolute worst customer experience I can remember from ordering online, even more shocking they are based in UK. Unsure why it is so bad.
November 2023 by Glen Anto
Excellent staff and service, the choice of selection is way far better than any others, ??
November 2023 by Seren Lim
great variety in the selection
November 2023 by Kaci Lowe
Great selection and friendly staff :)
November 2023 by Kellyanne Stubbs
Made a purchase and waited over the business days required. Contacted foot factory when my purchase didn?t arrive to receive no response. Shortly after my tracking was updated and item processed but still zero comms from foot factory.
November 2023 by Stacey Duffy
Absolutely awful experience - do not order from here. I placed an order online on the 18th October 2023 - it is now the 13th November. I have not received my order and have emailed 3 times with no reply and no update on my order since ordering. Would definitely not recommend ordering from this place.
November 2023 by Graham Baister
Fantastic customer service, I?ve been looking for a new pair of trainers and found exactly the style I was looking for at the Foot Factory.The staff were very helpful and I?m really happy with my new shoes.Good value and I really recommend these guys.
October 2023 by Marian Valentine
Thefootfactory.co.uk is an utter scam. I paid for rush shipping, 1-3 business days and received my items in a gray plastic trash bag 2 weeks later, in damaged boxes, heels broken off. The "contact us" from the order leads to a no-reply email. Supposedly, if I ship the items back at my own expense: I'll pay a restocking fee, a customs fee, added fee for Klarna, Clearpay or AfterPay payments, *and* pay the original postage for damaged, late shoes. Do not buy here.
September 2023 by Karina Gonzalez - Calder
Could not find these shoes in the shops, luckily we managed to get the last size 6 in stock. I was really worried that they wouldn?t arrive in time for the first day back at school, but they did and just in time. Easy to order, great price and speedy delivery. Very satisfied.
August 2023 by Lebo Mode
Great shop. Got all my carharrt gear for my holidays with the 15% discount. Staff very friendly and accommodating. Delighted to find this gem of a shop. 5/5
July 2023 by Yvonne Cumston
After ordering and then reading bad reviews for this company I was starting to feel a bit worried but I needn't have because within ordering the last pair of lilac crocs in my size at a bargain price on Saturday.....I am now the proud owner of a perfect pair ? delivered by royal mail who provided accurate tracking delivered in perfect condition so my advice is don't avoid -buy those gorgeous shoes at a bargain price (you know you want to) trusted seller 10/10 ?
