January 2024 by Drinda Cunningham
We were in Lisburn, from the US, for a family Wedding! We found th staff to be exceptional! Specifically, Kerri, manager & Stephen! They went over & beyond to help us secure taxis & gave us bus information in detail! One evening, we had a person in our party sick. The restaurant kitchen had closed & Stephen found cup of soups & snacks to accommodate our needs. Amazing service! Cleaning staff, also went out if their way to freshen our towels & linens! Thanks you! We appreciated all your help & direction!
December 2023 by Yvonne Dunne
Staff very friendly and pleasant. Food very good. The Hotel itself was clean if a tad shoddy, but I understand it's under refurbishment.Hopefully if I return it will be to a fabulous Hotel.
December 2023 by TigJoeLiv NAGA
Absolutely love this place. Serves really good food with great prices. Atmosphere is lovely. Very clean. Staff are very welcoming and considerate.
December 2023 by Debbie Kirk
We 27 of us had the Christmas lunch special. I'm of the opinion that the food is cooked frozen and reheated. The veg was ether undercooked or a soggy mush. The roasties were frozen, then deep fried, and the stuffing was rank paxo. The turkey was tasteless. I didn't eat it.Walkability: 10 minutes walks you into town. There are ample great eateries pubs and cafes to eat in.
November 2023 by Ivan Storer
Good budget hotel. Rooms at the rear are very quiet (apart from some of the other customers)
November 2023 by Philip Smyth
Friendly and very helpful staff. The rooms are basic but modern and clean. Good size bar which also acts as the hotel restaurant. Breakfast was worth a visit. If you are looking for a basic hotel offering good value for money I would recommend here. Good
October 2023 by Stephen Blackwell
The place is ok and is what you expect from a premier Inn. Nice clean room well spaces and a pub next door. There is a shopping center 500 meters away where there is bus stop to Belfast number 38, 238 and 538 so it is easy to get around.
October 2023 by Wild Rover
What a let down to find this establishment has failed to meet the basic standards of a ?budget hotel? , which incidentally is no longer a ?Budget Hotel? as prices have increased again !The basic maintenance and cleanliness standards of the rooms have fallen dramatically, with dirty shabby decor and worst of all stained bedding ?, which at over £100 per night is totally unacceptable !On the positive side, I appeared to get off lightly, as I refrained from dinning in the adjacent restaurant?!On arrival at the reception desk, I was informed that the bedrooms are not cleaned daily as a matter of course and that if I required the room to be serviced, I must inform reception of my request!Apparently, this ?Copout? is due to the old Covid excuse !It?s time Premier Inn dramatically reduced their room rates for a reduced standard in cleanliness !
September 2023 by crees588
Excellent location with a big car park. Everything was very clean. Excellent rooms with quality furniture including a very comfortable bed and desk big enough to work on. Very friend yet still very professional staff
September 2023 by Mrbeeeee
I stopped here on business and had an average stay. One major improvement needed is most of the tables in the restaurant/bar are very sticky. They are not cleaned regularly especially in the bar area. It was also noisy during the night from guests. The food at breakfast (cooked) was only just warm. Very disappointing overall for the usual Premier Inn standards.
September 2023 by Ken Smith
I have stayed in a lot of Premier Inns. This was fairly standard for the chain. Room as expected, usual layout etc. What let this one down was the quality of internet access which was extremely poor by today's standards. Second was the quality of food in the restaurant, especially the breakfast. The breakfast buffet was limited, very limited in choice. The cooked breakfast was of low quality, in particular the black pudding was greasy and frankly sloppy. Evening meals were acceptable yet not particularly well prepared or presented.Not the best example of the chain.
September 2023 by Mark Hirst
All good , keep coming back hereOnly complaint , the tables in restaurant are always horribly sticky , makes it feel proper
September 2023 by Chris Shields
Dropped in for a business lunch. Fast service and a good, reasonably priced
September 2023 by Sarah C
This hotel was in the ideal location for where I needed to be but it really majorly needs a refurb. I have had much worse experiences than this one but it?s up there as it wasn?t great at all. The room was okay. There was a mark on the duvet but it didn?t bother me as it wasn?t bodily fluids like some of the other comments. The bathroom looked like it had been flooded previously. The skirting was knackered, so was around the mirror and the bath was a bit rusty. A floor towel for the shower wasn?t provided. The check in went smoothly enough. The restaurant closed early for staff training. Luckily I was there in plenty of time so it wasn?t a problem for me. My main meal came out and it was incorrect which wasn?t a bother as they fixed it (I ordered the vegan burger fries but they brought out the vegan burger). The confusion was because I had asked to pay for a portion of vegan coleslaw. Once done I was going to order a desert but I waited 15min for someone to come over and no one acknowledged me to even take the plate away never mind if I wanted desert so I just left. In the morning I was in a rush for breakfast so just grabbed tea and toast. There were no plates by the toasted. I had problems with the water machine but struggled to get someone?s attention. Overall if the service was better then I wouldn?t have bothered too much about the room.
September 2023 by Blues666
Aircon was most welcome, Rockshore lager was well tastey, evening dinner was pretty Good, great info from Olivia to make our stay spot on, manager of the inn was on the ball from the minute we arrived short notice.
