August 2023 by Joan McCartney
Could do with some customer service training....two colleagues sitting at desk.i sat at the next one so as not interrupt.was then told to come to the desk....I said I had mobility issues..nope had to move. Not very helpful attitude at all. Some training required in meet and greet and disability awareness.
June 2023 by Ramunas Pareigis
No happy staff...
September 2022 by Martin Taggart
My brother bought a phone in here during lockdown, paid for the phone which he was told would be with him in a few days. When he didn't receive it a week later he told them he didn't want it, he would get one elsewhere which he did. A few weeks later (while still waiting for his refund) the phone arrived. He phoned the Lisburn shop and told them it arrived and he didn't want it, was told to bring it back which he did and he STILL hasn't had a refund, absolute joke! 1 star is way too generous for the way he was treated!
August 2022 by Neville Gamble
I want to Vodafone Lisburn shopAm I took out house broadband and fibreI was told by the engineerThere is no fibre in my areaThe shop in Lisburn didn't want to knowWe only sell itYou have the phone and sort it out yourselfNo I have no phone no broadband thank you very much Vodafone
June 2022 by Mark Gardner
I've been in twice in a few months with ongoing bill problems only to be told we can't do anything about it you need to ring customer service because they can't access my account..if I went in to upgrade they could certainly access my account..just couldn't be bothered to even try and help...
January 2022 by Danny Roberts
1 star is too generous in my opinion. Went into the shop today as Vodafone has failed to send out a trade in bag for me, but is threatening to put my bill up by £20 a month if I don't send my old phone to them in the bag that they haven't provided by Monday (even though it's new year's weekend and post isn't running until Tuesday?!)Went into the shop to ask for help and was told that they couldn't help, but if I went to the Abby centre they would definately be able to send it off for me. Drove to the Abby centre (a 50 mile round trip from my home!) To be told 'no sorry we're not doing any mail until Jan 4th'!!Was lied to by the staff who were obviously just looking to get rid of me and left me out of pocket and wasting so much time on new year's Eve. Would not recommend at all unless you're a fan of being lied to and fobbed off...
January 2022 by mark gillan
Very helpful staff
January 2022 by Paul Mcdowell
Very disappointed no phone choice
July 2021 by charles harding
Called in to ask about the latest Samsung Galaxy S21 5g, received friendly and helpful service from a team member. Still no live phones to try out though which is frustrating due to Covid so decided not to proceed any further at the moment.
July 2021 by Jennifer Pentland
I have been dealing with Vodafone Lisburn for several years. Always got a great service. Staff very friendly and helpful. Highly recommended.
January 2021 by Alan Hudson
Helpful staff
January 2021 by Stephen McCartney
Quick service
January 2021 by Peter Mcconville
Great store! Fantastic staff
September 2020 by bernie walsh
John ( with beard) was so friendly and helpful. I am not great with technology so he went through things step by step with me.. he .was patient!! which I find a lot of people are not when you don't "do" technology Could not have asked for better service....I'd wait in a queue just to see him.
January 2020 by Jackie Mc farland
Very helpful and friendly
