February 2024 by Annie
Excellent service throughout our experience!Cathy, so knowledgeable, friendly and patient during the process, PLUS, Jonathan & David , fitters, great job, swift. efficient and clean.Well done Team Wilsons !!
November 2023 by Rory Coulter
Good selection of log or multifuluel stoves. With friendly, helpful, and informative staff.
October 2023 by Courtney Myles
Absolutely love our new fire! The staff of Wilsons Fireplaces have been so friendly and helpful and made this process so smooth. Couldn't recommend them enough!
August 2023 by Jomba Saltwater
Very friendly owner and very helpful
July 2023 by Malcolm Qua
Very professional transaction. Lance knew exactly what was required for our wood stove set up. Installation was seamless. Would highly recommend Wilson?s.
April 2023 by Robin Dempsey
We purchased an Onyx Avanti fire from Wilson's and they arranged for it to be fitted. The process was very seamless and competitively priced. They arranged for a fitter (Darrell) to do all the work. The sales staff (Lance at Lisburn) and Darrell were excellent. Very easy to do business with and also really tidy and fussy fitting. Took all the packaging, remnants etc away and left the house and garage spotless. There was some timber left over and he even cut it into shorter bits suitable for the log burner. I would without hesitation recommend Wilsons.
April 2023 by Shirley
Brilliant Job all round. From the moment I entered the Lisburn Showroom everything was so easy. The sales lady Cathy was excellent, she took time and explained everything, give me a quotation there and then, she was helpful, professional and knew her stuff. The company arranged a surveyor, who was great. Once the installation date was confirmed the fitters arrived as arranged, they collected all the necessary equipment ( new fireplace, stove etc). They removed old fireplace and took all the old fireplace etc away. They completed the job in 2 days. They were pleasant. and knew exactly what they were doing. They were tidy and respectful of our property. The job went without any hitches and I would certainly have no issues highly recommending the Wilson team - they were great from beginning to end.
March 2023 by James Crawford
Great service from sale to installation. Always friendly and helpful.
February 2023 by Wendy Bell
Great service from start to finish. It took me a few trips to the Lisburn showroom to decide on what I wanted but Lance and Cathy were very patient and answered any questions I had.Process thoroughly explained as to what I could expect throughout the different stages. Fitter was a great guy too - very experienced and left a very clean, secure and tidy job. ?
February 2023 by Claire Neill
Review by Valerie NeillI can say that the 5* review is wholly justified as from the time I met Cathy in their lisburn branch, the whole process of installing a wood burner and new fire surround was stress free and am very happy with the finished product. I do hope Wilson?s realise what a gem they have in Cathy as with her can do approach any problem was taken on board and sorted out without me having to worry.I would also say that it was her help and thorough knowledge that made me buy from them.
January 2023 by ken reid
Cathy was first class service and Jeff the fitter was great
January 2023 by Lavelle Keys
Very poor communication and customer service. Will not return.
January 2023 by Amy Barr
Delighted with our stove and fireplace bought from Wilsons - the staff were very helpful explaining the range of different options for our living room. The showroom had lots of options compared to other shops visited and it was great to see examples of what we could get before buying!
December 2022 by Gareth Brennan
I visited Wilson?s Lisburn in September to buy a new solid burner . After some help from the sales assistant we picked out a suitable fire . A few days later I called to confirm and left a deposit of £500. The next step was to have a survey carried out a week later . During that survey I was informed that it will require modifications to the hearth area before installing which was fine ,and I?d have an email quote with in a few days .2 months later I heard nothing ,so I called another local company who had the whole job finished with in a week.I called Wilson?s to have my deposit returned on Monday 28th November . The guy in the phone got quite defensive at the suggestion of a deposit refund and said he?d been trying to contact my phone in regards to the job.I use this phone for work,I get alerts if I missed a call, every call I get is answered or I call it back ,so I believe that claim to be a lie .Getting the deposit back wasn?t easy .I was told he?d need to talk to head office to see if I can get the deposit back .it took a few phone calls over 2 weeks to finally get the refund .I only got £450 returned .Not once did I get an apology for being let down and I got a £50 ?fine? for setting foot through their door .It?s an absolutely ridiculous way to treat a customer who went to them in good faith .
December 2022 by Samuel Sweeney
Had a new stove fitted today by jeff have to say the man done one hell of a job . Was very polite and was very helpful . Highly recommended thank you ? . Cant say how happy we are with the work from the start to finish cleaned up well after . Thank you again ?
