June 2023 by Sabrina Smyth
I take it this DFS in Cresant link don't want any sales as they cant seem to open their doors at 10am should change their opening hours to 10:30
April 2023 by Moo
Great staff and fantastic stock.
April 2023 by Donna Crumlish
I ordered my bed and paid for it on 8th Feb this year, I am still waiting for delivery. This is outrageous - I have rang many times since, only to be fobbed off! We had relatives staying with us during the Easter break with the obvious inconvenience this caused. My partner and myself have been sleeping on a mattress on the floor since 28th March when they said it would be here, both of us have joint and back pain as a result - please can anyone help us with this dilemma - a very very disappointed customer - Donna Crumlish
March 2023 by gareth doherty
Excellent customer service from Lee. Thanks. Lots to pick from, and the guys in there know their stuff and are very, very helpful
January 2023 by Caroline McMullan
Very helpful staff
November 2022 by Brendan Devlin
They never meet their delivery date. Delivery could be months late.
October 2022 by Badger Cam NI
Worst place to buy any furniture or bed?s simple. If the furniture is bad it?s your fault
October 2022 by Brian Delany
Very nice staff. Unfortunately the delivery experience was appaling. Waited two months only for delivery to be cancelled twice the day before delivery. They also seem to do something where they don't call you but send you a text to say they tried. Then you have to call their call centre. Very frustrating.
October 2022 by Paul Faulkner
Very pleasant young lady explained everything clearly Made us feel comfortable
July 2022 by Gillian Mcfaul
Great store and very helpful staff I got my corner sofa and 2 seater of them and they were great especially emiher I definitely will be back in the future to them couldn't ask for any better service ?
March 2022 by crafty choice
Believe it or not it was awesomeGreat selection of sofa's decent range of pricesSale items reasonably discountedFantastic staff but then Derry people are hard to beat and I'm not from thereHonest conversations, welcoming attitudes and cheery dispositionsThe young lady sold us 2 sofas with no hassle and plenty of craicI/we would highly recommend
March 2022 by Roy Barkley
My mother paid almost £4000 on a leather 3/2/1. 3 years down the line and the "leather" is rubbing off (only ever been cleaned with the cloth purchased from store) and parts of the frame hanging off. What makes me mad though is the atrocious customer service, from both store and head office. It seems after they deliver your sofa they delete your records and find it almost impossible to confirm you actually bought anything from them. Oh and by the way, the 15 year guarantee they use in their sales pitch only covers the frame, not the leather.....it's only guaranteed for 2 years! Head office eventually agree to send someone to inspect and it's a no show, not even a call to say they couldn't make it! My mother is 76, lives alone, no kid's or pets. Would seriously recommend purchasing elsewhere, appalling!
February 2022 by Dave M
Large, bright sofa and suite store at Crescent Link Retail Park. Lots of free parking. Good selection of sofas but the majority of them are fabric rather than leather. Helpful sales assistant without the usual pressure.
February 2022 by Frances Killen
If you want to buy furniture from DFS please don't. You are only going to give yourself more bother than you can imagine. They give you a date for when your order will be ready. When this date arrives and they send you an email telling what time and where you are on the list so you sit and wait all day. You phone them to find out what is happening they tell you its on the van and will definitely be delivered so you still wait only for it not to show up. when you do eventually get through to them the next day they tell you it still with the supplier and they don't know when it will be delivered.
DFS are not the kind of store you want to order from because they constantly lie to you. They are not dependable or reliable.
This is not how you treat your customers. So please do not buy from this Company otherwise you will end up disappointed time after time.
January 2022 by Jacinta Molloy
Very disappointed at the charge now for delivery regardless of amount spent ?
