It has been impossible to get through to a REAL PERSON to speak with
I have tried several phone numbers
This is such a shame as the staff in this branch are excellent
January 2024
Worst customer service. Tried to deposit money in a ATM which got jammed went to tell staff member who was standing at the exit with door fully open and she refused to help. Had an appointment before that I tried ringing to cancel and they don’t even pick up the phone
September 2023
Lady told me I couldn't change an option with my account through the app. Clearly wasnt bothered to help. Figured it out by myself.
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.