April 2023 by lily Mc Conomy
Definately 5 stars. Staff are excellent & nothing is too much trouble.
November 2022 by vivien harkin
If I could give no stars I would. Booked a flight only holiday 6 flights in total, cancelled 10days before we were due to go 20th Sept 2022. To date I'm still waiting on refund. I have been told LIE AFTE LIE from staff any wonder calls aren't recorded. NEVER again would I book through HAYES...please go elsewhere.
November 2022 by Ann Thompson
Very disappointed in the way I av been treated booked holiday in march 2022 2 weeks before we were to go holiday cancelled been promised a full refund as yet nothing told on Friday it wd be in staff needs trained in customer care badly
May 2022 by David Allen
I had an awful experience with Hays Travel once I had paid my balance, the Gold insurance which was recommended by the agent was completely inadequate and did not provide the cover which I specifically asked for. The staff did not show any empathy to our situation nor did they provide any options or solutions. I made a number of telephone calls to the branch and I was promised a call back from the manager but sadly I am still waiting. In summary I would definitely not recommend Hays Travel.
February 2022 by John Mccloskey
Stole my 520 deposit due to pandemic
January 2022 by David Ayriss
I found hays very helpful and informative
September 2020 by Cyrus Stothard
Supposed to be open until 5.30 but were closed at 3.00
September 2020 by Sean Boyle
Now taken over the Thomas Cooke office Derry
February 2017 by its- proxy
Staff very bad mannered was in with my family to book a holiday no one took us on and one of the two girls disappeared in money exchange part to avoid serving us.........
March 2013 by Glenn Cassidy
Is my holiday safe
