December 2023 by Chris Campbell
For the showroom teamDo NOT get an install done with themOverpriced, lie about scope and what you will not be without, take forever to remedy mistakes and when they ask for a compensation package I would like to receive (imagine asking a customer what THEY want refunded), they then ghost you!Absolutely terrible, can not recommend at all
December 2023 by Penny Bowers
What brilliant service from Roisin in the Painting and Decorating Department. Her product knowledge is amazing and she is so helpful and interested, giving really useful advice and guidance. Lovely, friendly customer service, she can't do enough, such an asset to the store!
December 2023 by Michael
They dont know when the guy will be in to cut vinyl?Would use screwfix because the prices here are too expensive but they seemed to have good prices on lino.Checked online and it was in stock. Drove over only to find the guy who cuts the lino is "not in" and "might be in tomorrow during the day"??So i would have to randomly call during the day and hope someone is available to cut?Very silly business practice
November 2023 by Fiona Henry
What an amazing staff member you have in Ellen in your kitchen department. She was so helpful, knowledgeable and personable in the design of my kitchen and I am buying off her. I sincerely hope you appreciate her B&Q.
October 2023 by Mark Carroll
Great customer service, especially from dave who kindly assisted me with a rather large and awkward list, and also Craig who expertly cut up my plywood in seconds, thanks dave and Craig you are a credit to the store, 5 stars from me
October 2023 by Karl
Just the worst store ever. The staff are generally rude and ignorant but Paddy a supposed manager in the paint department takes the biscuit. Wouldn?t refund a paint that didn?t match and said it would never match despite me using their ?paint match? service. Then tried to guilt me by saying he would lose his job if he gave me a refund. I went back the following day and another member of staff refunded with no trouble or attitude. Paddy has ensured that I will doing any more DIY shopping in another store. Well done Paddy.
September 2023 by Karl C.
Tried to return some colour match paint that didn't match, at all, wasn't even the same colour. A particularly jumped up individual named Paddy who claimed to be a manager refused. Said of course the paint wouldn't match even though I used their "colour match" service. He then proceeded to try and guilt trip me by saying he could be sacked if he refunded me. I returned the following day and received a refund off another team member with no trouble. Paddy has ensured that I won't be shopping at this store again. Well done Paddy.
September 2023 by Hugh Irvine
DIY superstore that seems to have everything you?d ever need for the home and garden
September 2023 by Seamas Mac Eachaidh
If you order something for delivery it has to come from Hollywood Branch only if they have the item there. Just crazy business practice.
September 2023 by james currie
Had a problem with a item we bought ,a guy called Peter sorted it out many Thanks ?
September 2023 by Barbara Majury
I visited b & q newtownabbey this morning. I have some pictures to hang and don't know how to do it. I interrupted a young man and and a girl and asked their advice. They left what they were doing and showed me the options. They were so pleasant and helpful and explained the best way to hang the pictures. I did not take their names but would like to express my thanks for excellent service.
August 2023 by Johnston POOTS
Good store with lots of choices & excellent parking facilities
August 2023 by Kimberley Norton
Lots of free parking available, good location & great variety of products.
August 2023 by Graeme Whaley
Atmosphere not great. Staff not wanting to talk or be helpful. Spent 30 minuted looking for 2 things and didn't find either.
August 2023 by Megan sanderson
Great store, spacious and great range of stock. I enjoy the large outdoor garden section. Good range of plants and ideas.Staff are friendly and helpful and enjoy the till and self-service options.Parking is available free and plenty of spaces.
