January 2024 by HAYLEY CHISM
Me and my fiance last night decided we wanted a Nando?s. Got a table no problem and ordered food and drinks through the app. When to get cutlery and the forks were dirty and there was no knifes. A girl came from the kitchen carrying a hand full of knives and they were dripping wet. Very unhygienic and carrying them all in your hand. Our drinks never came that we ordered, my fiancé asked for our glasses but never came so he had to grab glasses that were sat at the service counter. I never ordered a bottomless drink as my peach ice tea never came. A table next to us arrived 25 minutes after us and had their starter delivered way before us! We didn?t receive our halloumi to after our meal. The floor was extremely greasy next to where they keep the food warm and I nearly slipped. The food was ok but abbeycentre needs to get to grip with it and sort out this poor nandos or it should close as service and quality is extremely poor! Terrible experience.
December 2023 by William Coggle
Ran out of chicken so not a great
December 2023 by Daniel Murphy
Honestly the worst Nandos I have ever been in. Clearly just a bunch of adolescents walking about, doing their own thing, nobody in charge, just shocking altogether. We literally sat and watched our food go cold, with seemingly nobody wanting to bring food to the tables. One particular waiter walked around the place continuously, obviously not wishing to get involved in any real work. When the food arrived it was freezing but we were so hungry from Xmas shopping, we ate it anyway. £40 for two people and it was extremely disappointing.I personally don't blame the young people lounging about, pretending to work- the management need to catch a grip, the service is very very poor. Tip - when chicken is left sitting under one of them lights, waiting for someone to deliver it to a table, it goes tough, chewy and dry. Also the burger bun becomes inedible and hard.... Rotten.
December 2023 by Angie Clements
Nandos sooo disappointed! Took my aunt for her first ever nandos and needless to say she never wants to go back! Can't blame her after waiting 1hr 30 mins for food! I understand if a restaurant is busy there may be a wait on food, but when you've been waiting 45 mins and the table that came in after you gets served then it's time to have a word. In doing so, was told by waitress be five minutes. 15 mins passed and still no food. To top it off a table that came in a good 40 mins after us gets served, then another and another! Waiting well over an hour by this stage and everyone is being served but us! Passed hungry by this stage and just wanted to go home, but my daughter who was with me was really hungry and didn't want to leave. I went up and spoke to the manger and explained the situation. Was clear to me our order had been lost. Finally hour and half after having placed our order our food was ready. We were past hungry and just ate what we could. Food wasn't great and wanted to get home. Manger came over as I was leaving and asked for my email address as wanted to send me a voucher as an apology. I said no need because in my head I honestly didn't think I'd go back. But she insisted shouldn't have happened and wanted to send me a voucher. I gave her my details and when I got home I thought well she at least she's trying make up for it and nice gesture so maybe I'll give them second chance. Several weeks have passed now and nothing! Disappointed and sadly won't be back.
November 2023 by Ashleen
Food was lovely but service was slow...they could have been short staffed but no one explained why everything was taking so long.Vegetarian options: Seemed to have a good few options.
November 2023 by Thomas Stevenson
Food was burnt and dry had to return service was horrible starter's served at different times plates not cleared and a long wait between courses we will not be back
November 2023 by Alisha Smyth
Very unprofessional still not opened supposed to be open 30 mins ago they don?t seem to care lost many customers and all their doing is walking around
November 2023 by Joanne Henderson
Called in today for lunch with daughter who has special needsMegan greeted us and from start to finish she was so genuinely lovely, friendly and helpful, even advising customers where to sit incase the sun was in their eyes (rare sunny day!We had nice chilled afternoon.Have always found all the staff great.Food yummy......wine yummy ?Vegetarian options: Veggie myself and plenty of choiceParking: Massive carpark as in shopping centre
October 2023 by Thomas Smith
Paying upfront for food bad start ordering burger was with me in 30 seconds and the bum was stale and hard chicken cold . So I changed my meal for pri pri chicken was bit better . Atmosphere was horrible tables not cleaned properly salt on them get your own cutterlry etc etc . Never be back in it ..
August 2023 by Brian Dawson
The quaneoa salad with Feta cheese came with no quaneoa and no Feta cheese, I asked to have the Peri tomato to be left out, it came with Peri tomato. My chicken was cold. A very poor service indeed, I won't be back.
August 2023 by P C (Big Pete)
The food was excellent apart from the soft white roll with the burger, I would hate to see the roll if it was hard as I couldn't bite through it as it was like a brick!!! It was my 1st visit, but it certainly won't be my last as everything else was amazing, and the sauces were nice too.Dietary restrictions: Very good if you have any food allergies as they have a great system in place for allergies which was great to see as a few places nearby can't cater for them and I feel it's wrong with all the options available now they can't put simple procedures in place so that a family can eat together. Well worth a visit with delicious food available ?
August 2023 by D B
The food tasted nice but, the food was just barely on the warm enough side.I was about to send it back but it was just about warm enough to enjoy, but by the end of the meal it was too cold.If I wasn't so hungry I would have sent it back.The food was clearly sitting too long before we received it.The staff were nice and the place is clean and tidy.I will return but if that happens again I will update this review and give a different opinion.
August 2023 by Natasha Rodgers
Food is always generally fine, but you?re always told to wait 30mins for tables to clear, even when there are plenty of tables free. We always ask if it?s possible to book a table in advance and each time we?re told no. So?if you can?t book a table, and there are tables free, then why do we have to go away and come back later for a table?Food is standard for a Nando?s but the table thing does put me off. Staff are generally okay, but some of the younger staff do come off as very passive aggressive.
July 2023 by Ga Anderson
Really enjoyed the Nando's flavours as usual, however service this evening was slower than my normal expectations for the chain.
July 2023 by Nando DG
Good meal. Easy enough to order from app and food took around 15 minutes to arrive.Staff were friendly but the app ordering does take away interaction with staff.
