December 2023 by Bernadette Doyle
Have just had my worst customer experience in decades at this branch. Went to open a bank account for my 17 year old son and was taken to a computer because no in person staff available to help him open an account. Had a question during the process and left 17 year old in front of the computer mid application. Couldn't find an available member of staff to ask for help and by the time I got back to the computer we were logged out and all the info we had input was lost. This was bad enough, but when I finally got to speak to a member of staff, my issue was shrugged off and blamed on the 'security system'. No log out warning had appeared on the screen. No member of staff could grasp that my frustration was that our time was being wasted. We were effectively gaslit and told that we couldn't have had the experience we were reporting. I asked to speak to a manager and when none was available I asked to speak to the senior member of staff on duty. Gareth just made the situation 10x worse. He was patronising, condescending and so defensive he could not grasp that all we wanted was to open an account and be treated with human respect. It was like talking to a faulty robot that just kept repeating the same answer and couldn't actually hear what he was being asked. When I approached the female member of staff who had initially dealt with us to ask for support she simply blanked me. Terrible, terrible service all round from this crew. I hear that branches are closing and in my opinion this is a good thing. AI could do a better job than any of this lot.
December 2023 by Colin Dane
1 * services .never deposit a cheque at the ATM HERE ???
June 2023 by Nigel Mayne
In branch Gareth and Lisa 1st class and great help. Sorted out my additional borrowing because the mortgage online team was not capable of doing this. The online team/help was a disgrace. Thank god for switched on people in branch.
April 2023 by Jim Wallace
Counter staff unable to deal with blocked card, had to call their main phone centre and ask to be put through
April 2023 by Debbie Grahame
I was appalled today by a member of staff's attitude towards me. She was arrogant and not remotely helpful; I was stunned by her attitude. The conclusion I quickly came to was to take my business elsewhere. Thank goodness I discovered the Halifax, Abbeycentre - chalk, and cheese.
April 2023 by Connor Muldoon
Worst bank in ireland terrible slow service and only ever one person working I can't wait to change banks!
January 2023 by Yunchun Lin
Queue an absolute nightmare
January 2023 by Leigh Knox
Queue an absolute nightmare
October 2022 by William David Rainey
If I could give no stars I would. Asks for personal information and doesn't process it and it's been over 4 weeks. This goes against article 5 of the GDPR
March 2022 by cecil cowan
Hi i have been waiting on the phone for over 1 hour trying to talk with someone .i would like to clear my mortgage
March 2022 by David McVeigh
WAITING TIMES AN ABSOLUTE DISGRACE.1 STAR ONLY BECAUSE I HAVE TOO.
March 2022 by Ethan O'Connor
Lovely helpful staff.
January 2022 by Darren Leahy
Bank machine more often broke than working ,
December 2021 by Dave Miller
Went in with an urgent and very tricky problem. The lady I dealt with was able to sort it very efficiently and got me out of a stressful situation. Excellent service.
July 2021 by John Huxley
Excellent friendly, helpful service. Been extremely covid compliant and made me feel very safe.
