April 2023 by Mordrum Paladin
Attended here today with an appointment at 1.45pm. I hadn't realised that they had moved along the mall and arrived on time at the wrong place. I enquired at a shop and was given directions. When I arrived at around 1.50pm there was a lady at a stand receiving customers; there were 2 parties in front of me. Within moments others joined the queue. I noticed at this time that there were 3 staff members standing having a chat towards the rear of the store. Eventually I reached the lady at the stand, the other staff still chatting. I gave my name and time of appointment. She looked it up as said I was very late because my appointment was for 1.35pm and it was now almost 2.00pm. I said my appointment was for 1.45pm which she disputed. She went off to check if I could be seen; it was then that those chatting dispersed with one of them approaching me asking if I was being served. I was feeling very annoyed at what was happening and started feeling faint (I was discharged from hospital yesterday) and asked for a glass of water, she brought that to me (kudos for that). The first lady returned and told me I could not be seen. I didn't feel well enough to argue and left. Enough said...
February 2023 by Lynn Chisholm
Was in today with my mum and aunt - looking new glasses for my mum. We were served today with Niamh who was so lovely and so kind. She complimented my mum and went out of her way to get mum the right deal. Thank you Niamh, you made glasses shopping so much easier today ??
December 2022 by Alan Robinson
After being told my frames were discontinued and would have to buy a new pair of glasses the manager at the abbey centre then organised my lens to be fitted to another frame at no cost.Big thank you to him and his team,great customer service.
September 2022 by Kelly Marshall
Big shout out to Ben who sorted me out today. Very professional and helped me pick the right type of contacts to suit my eyes
January 2022 by Carol Rattle
Great service, friendly gets job done.
October 2021 by Debbie Murdock
Must say my mother had a home visit there and they couldn't be more helpful. Definitely would recommend
September 2021 by Kelly ferris
I was dreading going here cause of covid as you queued outside and it looked so busy. I was pleasantly surprised. I only had to wait a short time for an examination room to get my eyes tested and everything else was smooth sailing. The staff were so polite and friendly and very patient given the circumstances as they were run off their feet. So much choice and great guidance they dont hurry you or make you feel you're taking up time. So I highly recommend here.
September 2021 by Dominique Collins
Good service but holding onto glasses so they can get cleaned reduces choice for others. Need to have a place to set them to be cleaned.
September 2021 by Robert Reynolds
The staff here are very helpful and knowledgeable. I wouldn't go anywhere else.
September 2021 by Robert Craig
They don't forget you once you have got your glasses. My lens fell out repaired instantly.
August 2021 by david gault
Excellent service. Julian took me through the whole process from eye test to selecting frames and finally collecting glasses. Very professional and knowledgeable. Wouldn't go anywhere else for my glasses and very reasonably priced.
July 2021 by kim gault
Thank you specsavers very friendly and professional staff,thank you Paul for helping me pick the perfect glasses for me .I can't wait to pick them up xxx
July 2021 by Liam Redman
Very friendly staff great service even though it was very busy
June 2021 by June Johnston
Was able to have my glasses repaired there and then while I waited
June 2020 by Glynis Long
thank you specsavers who stayed open today to repair my glasses after they broke in work, 1st class service, thank you so much!
