March 2024 by Bert Berty
Stay away... No ive purchased here many times, but it has got very expensive, and cheaper for me to drive further afield..
January 2024 by Matt McCann
*****AVOID*****Abysmal customer service, no emails confirming order accepted. Extremely rude via email. ?Small enough to care? is their ethos which made me laugh as they have the worst customer service I have ever encountered.
June 2023 by Gren Armstrong
Second delivery from these guys and can?t fault them. Friendly and helpful staff from first telephone call to delivery .My site isn?t easy to access but nothing was too much trouble . Particular shout out to James - played a blinder and a real can do attitude? despite some significant challenges with the site he cracked on, was professional and very skilled with a huge wagon and crane . Nice bloke to boot. Top marks guys !
June 2023 by Michael
WHAT A JOKE. Absolutely abysmal customer service. Had to call multiple times to get a refund. In the end they ignored my calls and i had to use a 3rd party.Editing this review to reflect CBS response,Let me be clear before i go off on a long winded story this is a company that will LIE and then GASLIGHT you to make you believe you were at fault. If at any point you have given the explanation below we would not have done any business. You came to an agreement, then went back on your word. Instead of accepting your mistake you tried to blame me.So lets explain the story for those interested.....You delivered supplies to my property under the name of an independent builder.The builder done an amazing job and explained that CBS might buy back the leftover material.I called and asked. The lady I spoke to was lovely! Set everything up and what would happen next. I explained the independent contractor situation. She said it wasn't a problem. They first just need to check the returned stock and they would call back and arrange the refund to MY PERSONAL ACCOUNT!. Like i said very nice lady.The next day they collected the material with no issues. Great everything fine so far.......A week past with no callback. So i rang. Again lady i spoke to was very lovely. She as a bit confused at first because of the independent contractor situation. After she explained the transaction had not been processed but when it has someone will callback to arrange the refund. AGAIN i confirmed they would not pay the refund into the builders account. We even had a little laugh about it. hahahahaha and all that jazz.Two days past and still no call. so I rang again and this is where it turns.This lady i spoke to was extremely rude. I called first thing in the morning so might have caught them before they had a chance to wake up properly but i digress.First thing she done was make it out to be my fault that i was reading the wrong ref number. After this abrupt start the lady then went on to say they were waiting on me to call them back and arrange a refund onto the BUILDERS card! That's when i laughed and tried to explain FOR THE FORTH TIME that you were refunding the money back into my personal account.The lady then hung up.I called again and had to explain that i was recording the call and i would have to take legal action if they refused my refund. |The lady then said "i don't get paid enough for this, i going to pass you to my manager".The "manager" came on the call and explained that he would refund the monies into the builders account? This i when i went into the explanation of the agreement we came to. During this the "manager" hung up.After this call i actually called the police to report a theft. That's how bad it was.Thankfully we were able to get in touch with the old builders. Over the next few days we will see if CBS actually refund the monies or will continue to avoid.So thats the story. Now CBS want to reply under my review and pretend the were "following the law"?Like my title says WHAT A JOKE!Again let me be clear to CBS. If you had of been clear about how you process your refunds AT THE VERY START we would never have done business. NEVER!Instead you made false promises about how everything will be fine and there would be no issues processing the refund into my account.Only after you had taken the material did you change you mind!Then when i called to make a complaint about you gaslight me. You make it out that its my fault. Then ignore my calls.I was really tempted to pay for a solicitor but who can afford to these days. Wouldn't have been worth it for such a small amount anyway.Now after all this CBS want to pretend they were the innocent party in this and just following the law.Just look at the passive aggressive repsonse to my review.I am running out of characters or i could go on. Anyway. DO NOT USE
June 2023 by Felim Blaney
Picked up Scottish cobbles in a trailer. 1/4 the price of dobbies and friendly informed staff
November 2022 by Julian Brown
Well run business with great products and very good to deal with
November 2022 by Gary Patton
Staff really friendly
November 2022 by Stephen Vaughan
Good service
November 2022 by david campbell
Ive been in the building business 35 years now and this is by far, the best merchant in the country, great staff, and if they dont have what your looking for, no-one will. A credit to the owners.
November 2021 by Christa Mcmillan
Very poor customer service, seem nice enough until you have an issue then they lie and say they will resolve it then keep you waiting like an eejit.
November 2021 by tadc hamill
A very smooth a quick transaction1ton of soil into the van and gone
November 2021 by Kevin Barrett
Very helpful and knowledgeable staff good banter also
November 2021 by James Magill
Very friendly and helpful staff
November 2021 by Kyle Coulter
People were very friendly and helpful on the phone, the only thing was the concrete came an hour and half late, good thing me and my helpers were free! I will book yous again for jobs but just work on your timing but other than that great service!!
November 2021 by Natalina Grant
Just had delivery and compliments to delivery driver - took great care in ensuring product was left where we had requested. He was especially friendly and gave my son (who was glued to the window) a toot and wave on the way out. Product is of good quality and as requested.
