January 2024 by Barry
Royal mail not doing its job, Customers need a PROPER postal service, NOT Something we are embarrassed about.
December 2023 by Karen Edwards
How can a tracked item, which was on the van and out for delivery before 11am, not turn up? Waited all day, then finally got a "Sorry, we couldn't deliver" message!
October 2023 by Marianne Bonas
I don't even know why they have that parcel place beside the Post Office as it's never bloody open to even collect Parcels (that's if they're there!!!! I've discovered that my parcels have been sitting for days before being delivered!!!! It's a bloody disgrace yet The Post Office offers just about every other service under the sun...Internet, Life Insurance Post Office savings account to name but a few but can't maintain the main part of the job like delivering PARCELS!!! It's time they were held accountable!!!!
December 2022 by Kim Cleland
Totally useless.... was at work and was asked for safe place details which I gave... I put it under my archway which was open.... just got a message from them that they couldn't collect it cause nobody was home.. WHAT ON EARTH IS GOING ON!!!! I now have to go through the whole process again as I urgently need this parcel to be delivered.... stay away from this disastrous company.... only gave a 1star because I cant give any less
October 2022 by Leigh Gorman
Would be great if the opening times online matched the post-it notes stuck on the door with haphazard opening times.
August 2022 by Doyle Manatad
Royal Mail has delivered my parcels to the wrong address twice so far. And in both occasions I have not been able to retrieve my parcels. Every time I go to their office, the manager would say they will ask somebody to retrieve my parcel and deliver it to my address but it never happens! Also, those people who receive packages that are not theirs, I hope you have the decency to return it to the rightful owner!
May 2022 by Littlewoim
THE WORST! Why is this company still open? USELESS!
July 2021 by Chris Carruthers
I paid for b4 1pm next day special guarantee for my parcel which contains live fish!!! And they never even bothered so now its gonna be 48 hours and due today fish will probably be dead .anyone with any decent heart would of delivered live stock on right day .I can't even call my local post office to pick up my parcel but been told have to wait until brought to me .disgusting service. Surely knowing its live fish you should get it here ASAP not leave at depot for another day.and top things off its so hard to even speak to anyone. All I wanna do is speak to my local post office on phone but saying number invalid. Have to go through the 03 number from UK mainland. Shocking
July 2021 by Glenn Servic
Useless, waiting on a parcel delivery that is next day delivery before 1pm guaranteed. A company is only as good as their word. Will avoid this company. If it were possible I would score them minus numbers.
July 2021 by Sandy O'neill
Only open 7-9am. Won't answer phones. Parcel tracked to my home address logged as delivered and signed for which didn't happen. Called to office to query. Gave in tracking number for GPS check. Waited half an hour to be told some problem with computer and to go home and I'd be phoned. 1 week later this hasn't happened either. Very poor customer service !
July 2021 by Scott Graham
Supposed to be open from 7-9am. But at 7.45am they're still closed. Don't answer phones. Honestly their service doesn't even rate a 1 star.
September 2020 by Robert Montgomery
I'm only giving one star as I can't give less.No service.Don't address complaints and refuse to answer phones.
December 2018 by Callum Rice
Dreadful service. Decided to take my parcel back to Newtownards rather than reading my instructions on the parcel to leave with neighbors who were home at the time. Horrible company, nothing royal about it.
November 2018 by Guy McConnell
Postman left parcel where dogs could get it, so it was destroyed and Royal Mail are just ignoring me now, Terrible company
October 2018 by Samuel Moore
They do not answer the phone, ever.