March 2022 by Dawne Hall
I can?t go to Portadown without being drawn into this store! I love the unique pieces stocked here. The shopping experience is further enhanced by Thomas and his staff who are both helpful & professional. I appreciate that they have remembered my name from my very first visit which makes it a warm & personal experience.
I have purchased a few items now & have had to return an item and have to commend them on their excellent customer service. In fact Thomas, Zoe & Antony went above & beyond to make sure I was happy with my purchase.
I will definitely be returning for some retail therapy, delicious coffee & sweet treats. ???
February 2022 by Lynsey Clarke
Very disappointing visit to the store yesterday. I purchased an item 7 days prior and returned it in the same pristine condition along with the receipt. The staff said that due to company policy they could only issue a credit note. I advised that there was nothing else in the store that I would like, therefore wanted a refund. The female assistant then went on to say that river island don?t issue refunds either (which is totally unrelated and untrue, I have returned items there prior.)
I advised that I would have never purchased this item had I been aware that I could not get my money back. There is no returns policy on the receipt and no visible or verbal mention of this when I purchased the item.
The female assistant went away to ?speak to the manager?. A man came over in the meantime and could clearly see I was upset and annoyed and told me to have a walk around, which I found extremely condescending.
The male and female assistant both came back saying that the ?manager? said no in a firm and unsympathetic manner. I stated that I was very unsatisfied with this and a credit note was no use to me. I wanted the money so I could purchase something elsewhere, as nothing else within the store worked for me. I pled my case in store for 15-20minutes and was receiving no understanding from staff whatsoever. I have prior years experience in retail and there is usually a goodwill approach applied in this instance. Instead I was met with a stalemate and a tone which I found both condescending, rude and insincere.
I will not be back to this store, which is disappointing as Portadown is a small town and I am a target customer who likes to support local businesses. I left feeling disappointed, angry, upset and disheartened. Just a warning for anyone who purchases something there if you want to refund you won?t get one.
December 2021 by Stephanie Cardwell
Fantastic selection of high quality homeware and lighting. Great staff, very welcoming and friendly.
March 2020 by Andrew Scott-King
Reasonable prices
