March 2024 by Michael Ray
Very helpful staff.?
June 2023 by Conrad Clayton
Howden are a wholesale supplier, they only supply to the trade. We called in to look at one of the doors in their comprehensive brochure. We weren't the only customers doing that. Staff were very helpful, both to us and the other customers checking actual colour against the brochure.Our joiner always uses Howdens, says their quality for price can't be beaten, as its for a utility room we wanted robust and cheap, a difficult combination, only time will tell, but first indications are the quality looks good.Another positive, one of the doors brought out had a tiny scratch, the salesman immediately removed it, indicating their quality control is pretty good.
April 2023 by Daniel Eluwah
Friendly staff who are customer-centric
January 2023 by John Conley
Friendly and helpful staff. The showroom is small. The store is primarily meant for trades contractors we assumed so that would account for the smallish showroom. We went there for ideas.
December 2021 by Wayne Bridgman
The wrong counter top was supplied with my kitchen. The store then refused to replace it telling me (in writing) that what was shown in the showroom design process was for, quote - "illustrative purposes only". So why bother with a showroom at all?This was an an expensive quartz counter and my kitchen looks nothing like what I ordered. I was subsequently informed that it was entirely my fault.I even called the store to double check that the counter top name "white quartz" was the one I saw in store, because that name DOES NOT EXIST in their brochure (variants of it do). I was just fobbed off after spending 12k on a kitchen. I have no problem with the staff at this branch, but their customer service is the worst I have ever encountered.On the "Howdens kitchens complaints" Facebook group, this appears to be a common problem. However, it seems other people have had their counters replaced. This store will not, for some reason, replace mine.Howdens will deny this happened or blame me below, I'm sure. Read on to see my prediction come true...
September 2021 by Julie Francis
Very helpful staff. Quality show kitchens. Good explanation to us of products and timescales. And easily accessible.
March 2021 by Paul Claridge
Great prices, always well stocked, helpful staff.
September 2020 by David Barlow
Great service friendly staff
October 2017 by Cas Acres
Friendly and helpful staff, however you MUST take advantage of their price match offer; I paid considerably less than half their original quote.
