December 2023 by John Johnson
Having been Next customer ls for many many years we have never ever experienced service like we have today. The member of staff ABBY who actually felt the need to spell her name out to my wife was beyond rude - her dreadful abrasive manner and attitude falls way below that expected from Next. She clearly needs educating in how NOT to speak to people and will guarantee we are unlikely to either recommend or shop in Next Cramlingnton again.
December 2023 by Jonathan Lake
17/11 1610hrs, Waiting to get served in the home department. 2 members of staff serviing, 1 handling click and collect. Younger girl behind the counter, no acknowledge from her whilst she was attending to another minor matter. We were totally ignored whilst waiting infront of the till, in the end, after 10 minutes walked out. Terrible customer service, and people wht wht sales are down and online shopping is on the rise.
December 2023 by jon hill
Charming young lady took in my wife's return parcel. She was cheery and welcoming. Nothing was a problem. Saturday 9th December, morning.
November 2023 by Joy Chaplin
Just to say big thankyou to staff at cramlington store yesterday. Very helpful staff and accommodating to our request for waistcoats for special occasions. AIDA was so good and helpful and helped us choose and order for us. Very good thank you
July 2022 by Homer Ramone
Selection poor (especially compared to online store).2 cashiers, 1 empty.
June 2022 by Danny Bitcon
There was a query over pricing on a suit we had delivered to the Cramlington outlet. The Assistant Manager and Shop Assistant could not have been more helpful. Their competent professional approach coupled with a strong need to rectify the error make them a real asset to the store.Well done.
May 2022 by Aarav B.
The website's layout makes it simple to locate precisely what you need. It is well laid out at all times.
September 2020 by Cam McGregor
Quite a small branch but some decent clothes, good shorts on offer which I needed
July 2019 by K P
Had placed a click & collect order. Thought it would be quicker than physically shopping myself as I was pushed for time. I was wrong! Queue at the collection point of about 10 customers, one harassed sales agent on the till. Other assistants were about but no sense of urgency to answer extra support requests needed by the harassed sales assistant. Some really annoying alarm going off constantly. Took at least 10 mins to be served. Overall a poor shopping experience. The rest of the store was quiet at the time I was there, no idea what the other staff were doing. Once eventually served by another sales agent, to top it off she couldn't even get my name right & couldn't have cared less. No apology when I corrected her.
March 2019 by Christine Peel
My closest and favourite branch of Next. Mostly use it to return items bought online as the car park is right outside and can always find a parking space. Staff are lovely and always helpful.
January 2019 by Sue Humphrey
No one to serve you just a bunch of young girls in the back of shop laughing no one on the till
January 2019 by Steve Snowdon
Standard Next with good furniture department
October 2018 by Stephen Craggs
My daughter has applied twice for a placement here, and been rejected twice. Seems to be no logic on the application process, even when the position is for temporary Christmas staff that requires NO experience as full training is provided. Seem to employ friends of friends that are already employees there, appears to be closed doors for not a difficult job. Seen other branches where people have no experience.
September 2018 by Stephen Evans
Friendly staff with good banter
September 2018 by Rob Hindmarsh
Not a huge range of clothing for men & expensive too. Probably why it's never busy.
