March 2024 by James S-O
Never seems that be enough staff. It's in a prime location where footfall is big so lots of customers. Shelves look half full most of time and waiting time for pets/fish is long unless you go during the day. I tend not to go
March 2024 by MEL Jackson
Helpful staff
March 2024 by Sarah Watson
Had a wonderful experience yesterday in store, the ?old lady? went above and beyond to help me with my vouchers on my app and helped me with any questions I had about products in store, apologies for using the same term as the person below. It saddens me that some people will go out of their way to try and make people feel bad, calling someone ?hopeless? at their job just to try and make themselves feel better. Well done ?old lady? keep being your brilliant self!!
March 2024 by Lisa Smith
Expensive shop, but have a good offer on at the moment 3 for 2 on almost everything. The old lady on staff is unfortunately hopeless, she always tries but has no idea of the offers on in the store.
March 2024 by Angus Copland
As I've adopted a dog, i needed a Vet, so I was recommended Vets and pets.My dog was given a health check, by the lovely Amelia, who fell in love with "Flash"Great service, lovely and patient Staff.
February 2024 by Elizabeth Crilley
Very helpful staff
February 2024 by Roisin Warley
Brilliant staff, was helped by a gentleman named Shaun, help pick out the right size frozen food for my reptile, also gave great advice for getting a syrian hamster, knew the min size requirements, and the correct products
February 2024 by Jo
Staff went over and above to help me out. Big thanks to the employee who temporarily froze their fingers showing me the full selection of raw at the doorway! I very much appreciated that!
February 2024 by Andrew Moffat
Great place and your pets get well looked after
February 2024 by Ali Turnbull
I go in for either snake and/or dog stuff. I've recently noticed how much extra natural dog treats they have and my dog is loving the variety. My kids generally gravitate towards the adoption area and fall in love. It's great that a store has an adoption area.
February 2024 by Jeffrey Chung
All pet supplies are available, and there is a veterinary clinic on site.
January 2024 by John Tazey
Clean and tidy, staff friendly
January 2024 by Paul Doyle
Friendly staff and good service ??
December 2023 by Dor Davison Morton
Don't buy a medium fish tank as they won't sell you any fish, they sell the tanks with no warning, there is no notification about their policy even though they take your moneySo I only giving 1 star .
October 2023 by TheDefJamm
I will never shop at Pets at Home again after the staff in your Cramlington store decided to call security for some reason who decided to follow me around and make me feel extremely uncomfortable. I decided to experiment and went out to the car park and stood in a few places pretending to be on my phone and the security guard was always about 20 yards from me not being very discreet.I was going to then go somewhere else, but I thought no, I will make the staff feel uncomfortable and so went back in (security guard in tow obviously) to buy what I originally wanted although that will be the last time.