June 2023 by Google user
Had a problem changing my sim only contract, phoned store 3 times and told they'd sort it, after nearly 2 weeks went back to the shop and spoke to a very helpful lady who told me to do the opposite of what the original girl told me to do( which worked). The person I dealt with at first plus the guys I spoke to on the phone obviously need more training. Not be using this shop again.
March 2023 by Tommy D
Complete scammers. Don't buy from this store. Upsell un-needed products and lock you into 24 month contracts. My partners dad was miss sold a phone and ripped off for a new contract. When he received the wrong coloured phone and went to return it we were told he must have lied about asking for the colour from the idiot manager, and told.we have to keep the wrong phone for 24 months. Also lied to about \\\"free insurance\\\" Now contacting ombudsman and and trading standards. Manager needs sacking. And probably will be after investigation.\\nWhen we were in store complaining other people were also in store complaining about the same problem we were having!
February 2023 by Keith Fitzsimmons
Great informative staff. Lauren helped me out with my questions. Will be back in the future.
January 2023 by david swann
very helpful staff. shop clean and and lots of choice of mobiles.
October 2022 by David Cotton
10 out 0f 10. Could not be more helpful. Saturday the place busy but the lad was marvellous. Would recommend this shop
October 2022 by Maurice Hutchinson
Was with sky but reception was poor ,now with 3 .Same price brilliant reception staff did all the work changing over ,VERY HAPPY.?
October 2022 by Michael Trotter
Great had trainee he had all the back he needed job done
July 2022 by Phil Thornton
Very friendly and fast service
June 2022 by Yvonne Murray
Unless your buying ..they couldn't help with anything queres ....they kept telling me to go on line..still then it got 4 days to get a stray account closed down...when they could of done it in store..on entering I was met by elderly client leaving. .angry and telling me not to bother ...angry nd he had the same issues as me..staff polite but no idea other than to sell phones on what to do if you had any issues or problems other than refer you..to try online...
June 2022 by 11 Planner
AmazingKelly was really helpful!
April 2022 by Jacqui Kennedy
Went in store to purchase a replacement Samsung S20 Ultra phone cable. The sales advisor, think his name was Martin was very friendly and welcoming (wasn't his usual store). Found the cable I needed and uphold some Bluetooth ear buds! Great deal, happy with my purchases and would definitely return next time I'm visiting the area.
April 2022 by Boo Hoo
I ended up with three contracts through the post for one mifi box after being told the deal included a free tablet. Going back to the shop to resolve my no or slow reception proved fruitless. It took 3 visits, 3 registered letters and 10 (recorded) phone calls to cancel my contracts, they kept changing my words from mis sold to change of mind. They have a no returns policy in store and make out that means no cancel but my contract stated within 7 days. Altogether a very unpleasant, unprofessional and very stressful experience.
December 2021 by John Burbridge
Staff in shop are lovely,,shame about 3..absolutely terrible company..4 visits to shop ,hours on help line,press 1 or 2 or 3 etc..been waiting for a phone call from their help line for 6 or 7 days now..so many promises, none carried out..they are always full of excuses ..they are a total waste of time..
November 2021 by Claire Sundin
The staff at Cramlington are superb very friendly and efficient. Took my phone in as could not open some downloads after an update. They sorted it all out for me. Thank you
August 2021 by Stewart Palmer
Called in to replace an old broken phone. The staff could not have been any friendlier or helpful. Sorted the new phone and managed to reduce payments on my account whilst adding a third account for my Sons birthday present. Excellent experience. Thank you soo much.
