March 2024 by Joan Willis
Came in store with mycousin to book a cruise. Sat with Sarah who made a lovely coffee, told us everything we needed to know and got us booked up. Excellent service
March 2024 by Deb Bell
Fantastic customer service today off Donna. We booked our holiday on line, called into the branch at cramlington as we had a query & I couldn?t of asked for better help 10 out of 10 for great customer service ?
March 2024 by Amanda Suddes
Thank you so much yasmin. You went above and beyond for our booking . We're good to go.
March 2024 by Kath King
We called in to Tui at Cramlington yesterday and sat down with Sarah to book a cruise. Sarah was extremely helpful and explained everything we needed to know with regards to the cruise. Sarah was very knowledgeable and nothing was too much bother for her. A very pleasant member of the Tui staff.
March 2024 by Carla Stewart
We had the wonderful Jo to help us book our holiday. She was amazing so patient when we changed our minds on things and had so much knowledge, we know exactly what to expect and cannot wait! Can?t thank Jo enough.
November 2023 by Louise
Booked a holiday to florida with Jo.She was very helpful even when we changed the dates.She got us a good deal and we will be back.
October 2023 by james mcdonald
We have a upcoming cruise and stay booked, (we hadn't booked in store bit of a mistake ) we wanted to upgrade our drinks package for the cruise part, after numerous attempts to try to speak to someone with the cruise knowledge, Gave up after being passed from one to another, decided to try at our local branch, it was a Good move and Sarah was great and her patient's paid off, thank you Sarah. Good experience and picked up some tips.
October 2023 by Peter Gilson
Booked a cruise. Jo was very helpful helping us to choose a cabin and our seats on the flights. We had loads of questions and changed our minds a couple of times. Jo was brilliant, very patient, friendly, and we came away with everything we wanted.
October 2023 by nicola forsyth
I have just booked a holiday at the Cramlington store and would highly recommend. All of the staff were fantastic. Jo was so helpful and managed to help us book the holiday we really wanted.
September 2023 by Deborah Crawford
Just been in today and ended up booking 2 holidays with Sarah. She was fantastic showed us all our options talked us through everything. Very friendly very helpful will definitely be back x
September 2023 by Lorraine Ford
Sarah was extremely helpful at checking us in and sorting out our taxi transfers. A very friendly helpful young lady with a fabulous sense of humour and friendly manner
September 2023 by Alison Sinton
There were 4 of us arrived in store Assisted by Jo who was very helpful and patient with us all asking questions The service received from her was above expectations from which I have had from the store before
September 2023 by Elizabeth Jacques
We dealt with Andrea - we would normally have booked our holiday ourselves but we were thinking of a cruise for the first time and had lots of questions before booking. Andrea was very knowledgeable and so helpful - Andrea also said to check out our selection online to compare the total price which was the same. We did end up paying extra (our choice) to select our cabin. I think in future I'll be booking face to face instead of online. I would give the service 6* if that was an option. Thank you Andrea ?
September 2023 by Laura Wrightson
Huge thanks to Linda for booking our last couple of holidays, brilliant service as always!
September 2023 by Leighanne Nichol
Booked here for a cruise with sarah(I hope that was her name terrible with names) and the service was brilliant. She took the time to show us her own pictures of the ship as she had been on it herself, we had a few requests and those were sorted straight away explained everything we needed to do on our end. Even got a cuppa! Faultless service, made everything a breeze. Thank you Sarah!!
