February 2024 by Stevie D
They Never meet their medication deadlines, are short stocked and tell you anything but then don't deliver and even then usually missing items. Not impressed .not life & death for me but could be for others! Still, they can only get better and let's hope for sooner rather than later!
December 2023 by Tim Reed
Excellent service. Thanks Tom.
October 2023 by Graham Turner
What a breath of fresh air Tom and his team are!Service like it used to be !A Friendly welcome, helpful, not queuing for ages, staff coming to you to ask if they could help,went for flu and covid jabs no endless forms to complete just details taken all done in no time at all.Tom said when we needed a jab to ring and he 'would fit us in'. Yes that's exactly what happened.As a bonus a lovely cafe across the bridge and friendly Swans/ Geese on the river( Never know which) altogether a great afternoon.
October 2023 by Charles Kelly
Great service, re Covid vaccination, could not be improved.
August 2023 by Tm66 images
Very helpful ...Tom and his staff bend over backwards to sort customers.
July 2023 by Kevin White
Have used the delivery service for a few years now. They have been superb right through the pandemic, with fast and friendly medicine delivery. Feel that the success of the service has impacted on the reliability a bit, keep having to ring up and chase my prescriptions. But hopefully this will get better.
December 2022 by RACHEL Smith
I have been with Haydon Bridge Pharmacy from the start and couldn't fault them in the early years, But in recent times they have taken weeks to send medication. One order took 7 weeks to arrive. I was quite ill as a result.My most recent now entering 4th week and despite ringing and asking what the issue is am always fobbed off. I am so unimpressed and tried to give them every chance that I will be pulling my account with them .Im afraid its just too long to wait. VICTIMS OF THEIR OWN SUCCESS OR STAFF THAT DONT CARE.Also was told by a neighbour the driver who delivered had bets on with other drivers whether I'd answer door or not.I was appalled by his remarks and complained but had an unsympathetic response.
December 2022 by Kathleen Sullivan
Absolutely terrible service. Dr recommended using as local chemist never has enough medication. 1st time prescription hadn't even been put up, had to chase it, then had to drive about 16 miles to collect it, then they were short, next evening big box through letterbox with 2 tablets in.Been 3 times to collect, rang tonight don't know when I will get the meds, have to stay in as they are controlled drugs.
July 2022 by Jayne Walsham
Sadly the excellent service that used to happen doesn't any more, for the last 3 months despite ordering 10 days in advance we have had to phone for delivery due to medication running out, the attitude from a member of staff was not very apologetic, so sadly I would not recommend this service
June 2022 by William Chesters
Ordered repeat script from Docs at 10am and meds were delivered to my home at 4pm the same day. You cant beat that for service.
April 2022 by Linda Brinkhurst
The medication delivery service worked extremely well when we joined several years ago. However, I think they may have become victims of their own success and can no longer cope with the load. We rarely receive a delivery without having to phone and ask why it hasn't arrived. I ran out of an item this week and had to phone to ask for it. It was sent the same night. Then two days later they sent another batch. My husband kept receiving repeat batches of his drugs, despite reporting that they were not yet due. As a result, he has a quantity of drugs that may be wasted because his medication has since been changed. He has today received this item, yet again, recently cancelled from his medications and clearly marked 'do not send batch until patient rings'. We have not cancelled the delivery arrangement because it suits us to have them delivered to the door. The drivers are always friendly, polite and helpful and I feel sorry for them constantly having to come back and forth. Today someone will be coming to collect six packs of unwanted tablets. I don't know if these can be redistributed but, if not, this is a disgraceful waste of drugs.
February 2022 by Q K
Oh Dear. Started well. Then slowly fell apart.I chose Haydon Bridge as they were the first to offer delivery in my area so I thought they deserved to get first option. Worked well for a few months but gradually delivery time stretched closer to me running out. After a few days I'd phone and check they'd received my request with a day or two left and, till now, they'd rush the prescription to me by, or on, day zero.I wasn't wanting to be continuously checking about a request I'd submitted a week ago.This month I requested a repeat 10 days before I ran out. After 7 days I phone in. "Yes" they've had the request. Day 8 and I come home to a message : they have my prescription in. Day 9 No delivery. Day10 I drive 17 miles to collect. Confused faces. Confused computer system. Confused work space. I think they've bitten off more than they can chew.After a few mins I'm handed a nice paper bag ...but that will be my last as I've switched to one that now delivers from a mile and a bit away.Shame.I hope Haydon Bridge gets themselves sorted out.They tried hard.
February 2022 by Ann Fraser
This pharmacy is great, they put themselves over and above to get you the medication, with being independent they can often get medication that bigger chains can?t get and fetch it to you in reasonable time. Well done Haydon Bridge Pharmacy
September 2021 by Brenda Wright
Brilliant service.Spot on deliveries and nothing is too much trouble. Highly recommended.
August 2021 by Sam Douthwaite
Visited for the first time this week and experienced the best care from any pharmacy I've visited by a distance - I found that Tom, Sandra and the team truly go the extra mile to help their customers/patients according to their specific needs. I don't live close to this pharmacy but I'd go out of my way to use it again because the pharmacists and staff are so attentive. Very highly recommended!
