April 2023 by Frank Geraghty
Good service.
July 2022 by Josephine at Studio 8
Utterly appaling customer handling.So apparently HSBC bank Hexham feels entitled to interrogate you in a separate room (like police would do with a suspect, using intimidating tactics) about your spending intent if you want to withdraw more than £1000 from your account and refuse to do the payout if you don't disclose what you intend to do with your own money??I had a right go at them yesterday and had to threaten to call the police, BBC, Hexham Courant and broadcast live to social media before they gave up.Who the flamingo do they think they are to even ask.It's MY money and I don't owe them any explanation as to what I intend to do with it.It's outright patronising and I don't care how much they claim it's their policy... I asked them to show me where I signed that I agree to disclose my spending intentions to them. They could not produce relevant evidence but still insisted that's how they do it to protect me from fraud.Are they taking the p?ss here... how is there any fraud involved in withdrawing cash that I legally own and that sits in my bank account?Also, as an adult of 55 yrs I do not need their patronising protection efforts.I can do whatever I like with my cash... if I withdraw it to go outside and set light to it or bin it, my choice. None of their business.Now I told them to put a note on my account to not ever ask me again because I will never disclose to them what I do with my cash. I've been a customer with them for over 10 yrs and am known personally by the staff, still they kept repeatedly asking for id and my bank card to verify its me. ???In the end I won the argument and left the bank with my cash in my pocket, undisclosed spending purpose.This is starting to become a right big brother watch but I'm not having any of this bs.
July 2021 by stella johnston
Having looked online to see how to open a children's bank account I printed off the appropriate document, filled it in , took my son and his passport to the bank to open the account as it tells you to do on the HSBC website.When I get to the bank I'm told ' no ' you have to do it online or by telephone banking !!So I told her ' you can't do it online ' I've already checked .'No' she says we're not doing 'face to face' because of Covid , once again I tell her you cannot do an online application it's simply a form to download and fill in .Once again I'm told it's either telephone banking or online banking . At this point I give up and leave . Having spoken to a call handler at HSBC telephone banking I'm told that I am correct , the bank clerk should have taken my form and scanned my sons passport as ID and processed the application for me .I think the staff in the bank need to learn what they are supposed to be doing instead of sending their customers of on a wild goose chase !!! Utterly useless !!!
July 2021 by John Greaves
Pretty pointless this branch being open at all, 4 hours a day and in that time they can't be bothered to do anything "bank" related due to "covid". Time to switch banks I feel.
July 2021 by antony young
I was surprised at just how unhelpful they are prepared to be, needs a total rethink, worse than a waste of time going if you leave this branch upset
July 2021 by Shaun Joyce
I'd give less if possible.
July 2019 by Dean Swailes
Can't really use it if you work Mon-Fri 9 to 5 which is a bit of a problem for most people. Looks nice from behind the locked doors?
July 2016 by Ryton Methodist
please update your number to 0345
December 2015 by Joe Acarnley
Hsbc is the worst bank to bank with there customer service team are rubbish and never treat me with respect after banking with hsbc since 2006 I am looking to close my account down in the new year as been treated so so badly as a customer
