Awful, simply awful. Order for a small Grohe placed 1 month ago. Chased 5 times by email/phone. After 3 weeks, got a placeholder email “we’ll get back to you” and still nothing. Surprisingly sub par for LondonI hope this review does 2 things:1) makes buyers aware2) prompts better service by WZ
October 2018
Awful customer service, refused the return of an item ordered online. I had to get the manufacturer involved to resolve.
October 2018
Absolutely terrible customer service , taking 6 months to replace one part.Avoid, unless you like your time wasted.