January 2024 by sam waggett
Received my ring back today which needed quite a bit of work I am so happy with the results thanks you so much
January 2024 by Samantha McEvoy
Left devastated by shoddy work.I took my antique engagement ring in to be repaired as one of the prongs was bent significantly out of shape and the others were sharp and I was concerned that they were going to catch and I'd eventually loose a stone from the ring. This wasn't a problem they accepted the ring to send off to the workshop, phoned a couple of days later with a quote which I accepted. The repair was done in really good time I was really pleased with the quick turn around after having a quick look on collection all looked well.Less than 2 weeks later exactly what I had been trying to avoid by getting the repair done happened, I'd lost a stone. Absolutely devastated searching everywhere with some incredible good fortune it was found in the bottom of the bath! Straight back to Osbornes they said they would repair for no charge and that if I hadn't been able to locate the missing stone they would have replaced this. I was told they would try to get the repair done asap as I was having to send it away again.Despite that, the repair took a lot longer this time.I inspect the ring again upon collection and it appears that the prong still looks incredibly loose, I pointed this out and was just told we'll send it off again. This time I refused and requested my money back, I'd go elsewhere as I cannot trust the quality of the work done here. They took my ring out the back somewhere, did some quick work on it to tighten the prong and asked if this was acceptable. It did look better and I questioned why I was just generically told "we'll send it off again" when that apparently wasn't needed but ultimately just accepted the ring as it was and left, no refund was offered.Now I am left feeling incredibly conscious of wearing my engagement ring, worried that I may loose a stone again and will ultimately end up going else where....
August 2023 by Gillian Commercial
Have always gone there, when necessary, looking for jewellery or wanting repairs. Nice shop and lovely staff.
June 2023 by Steven Jones
They carried out a repair and service to our clock. It was done for the price quoted and now works perfectly.
April 2023 by RENNISONS GLAZING SERVICES (Locksmiths)
Great service would definitely recommend
January 2023 by Graham Stafford
I would fully recommend this family run business. Excellent service for a watch repair, that I had been told that could not be done. Everyone I spoke with was helpful, courteous and knowledgeable.
November 2022 by Still Game
Really friendly service and very helpful. Not sure on the other reviews. I have been a customer of both old and new owners and would recommend as new owners are very personable
November 2022 by kim Broadfield
Valued my ring 4k for insurance offered me 450 to buy ... !!
November 2022 by Tim R
If you aren?t familiar with the complexities of jewellery and need someone trustworthy, look no further. Old school service.
November 2022 by Brian Wilson
Were very professional once upon a time, but things have changed.
November 2022 by Don Rountree
Don't do repairs on site now
November 2021 by David Christie
My wife put her wedding ring in for repair to collect later not only were we charged more for the repair than we were quoted the ring is too small therefore not fit for purpose.then to be met with appalling customer service to the point of been rude and abrupt, once the boss actually got off her seat!!! Absolutely think twice before you trust these with your repairs
November 2021 by Kim Watson
When it recently reopened I was excited to get my pendant fixed as the link was broken so it would not stay on the necklace chain and before. I was happy when I got it but was let down almost immediately when I learned how much it would cost £15 pounds for a link I probably could have done myself. The link itself was folded not soldered or welded for security.It also took 2 weeks this is something I would expect for a shop that sends away it's things to be fixed not one that does it's fixings in shop. This is so sad to see the previous owner gone as before I had been served wonderfully and the work was top class and was clearly done in shop and with passion.
November 2021 by Alan bainbridge
Excellent shop. Such a shame that it's closing. Helped me choose an amazing engagement ring.
November 2020 by Carolyn Campbell
Just had a ring sized up quite a few sizes excellent job done