March 2024 by David Guttridge
got a starter and pasta to take home with a pint whilst I waited £45. I drove home got changed etc then checked my food, i was given the wrong pasta. I then rang to explain to the owner as I saw he was in. A girl answered, put me on hold 4mins then said he wasn't in, he went home. Out of frustration I swore a minor word and said I will bring it back. I then got dressed again and drove there, eventually got parked. The owner approached me and said you want to speak to me, So basically he must have told staff to lie saying he wasn't in. I told him food was wrong, my starter currently getting cold at home etc He was more concerned about me using a swear word on phone! Had he of not told his staff to lie to me, and his other staff read orders properly, I would have not be provoked. I said it all about the money, you get a complaint when something goes wrong you don't want to know. He then said take your food and you are no longer welcome here! Shame, he gets the food wrong, pretends he wasn't there when I ring and complain, because I express my feeling as ruined my evening he says don't come back! I'm actually disappointed in his attitude as I was a regular customer over a lot of years. Loyalty is obviously not valued here.I have read your response to my review, you are a very funny guy, you have played with your words very carefully to make me out to be a bad guy. That's simply not true, you know what I described is true. You actually made it awkward upon my return because you expressed no apology whatsoever regarding the inconvenience. You say easily fixed, 2 drives, dressed and undressed twice, 40 mins combined time parking. pretty annoying i'd say. I did not shout and swear as you put it, multiple occasions being rude offensive and abusive is basically a bare faced lie!! I have a laugh with both your son and Mr gamble we get on very well, they have a sense of humour, I innocently suggested one of your staff was Albanian some months ago, and she took it as an insult, ever since then she avoids, and refuses to serve me, why is beyond me. I regularly visit pretty much all the restaurants in Ponteland, We all get on very well, the food is almost never wrong, if it is they apologise and replace it without having to go though any drama. Might I respectfully suggest you adopt there methods, dont twist the truth and give your customers the service and respect they deserve.
March 2024 by Dr Jessica Katanga
Beautiful place but food is very
March 2024 by Michelle Hughes
Was nice but the service was pretty poor and food was lukewarm, as well as glasses being dirty. I expect more from Fratellis regardless of how busy they are - absolutely no excuse I'm my opinion!
March 2024 by Karen Smith
First time here, great service and lovely food. Will definitely
March 2024 by stuart Wilson
Nice food good size. Menu great
March 2024 by CosmicSnot
Little gem in
February 2024 by Victoria Spooner
Poor service and rude head waiter. We booked Sunday lunch and were initially told it was all available. Then the head waiter comes over and tells us it?s all off now - this is at 4pm. So we were stuck having to choose from the main menu. The staff were incessant with trying to take drinks orders quickly. I told them about 3x we weren?t ready. The head waiter spoke really rudely to my father when we were ordering. My steak was advertised as including onion rings - but they were missed off. When they brought them after I pointed this out they arrived all burned and incinerated.To cap it off they take £20 deposit when you book and then have the temerity to add the service charge onto the bill. Dreadful service.
February 2024 by Michael Dowling
Excellent food, friendly, attentive service. Will definitely return!
February 2024 by Newcastle HB
We went on a Friday night. Explained we only had a short time and they managed to accommodate us.Quick service. Food was really good.Highly
February 2024 by Trevor Hair
Great place to eat in Ponteland, car park next door is free to customers, buzzing atmosphere inside and staff are on the ball and really helpful.
February 2024 by Pauline Newbould
I was looking forward to this visit, but we had a table for 6. The brushetta was so hard on the crust we couldn't eat it.2 calzone were black burnt on the top, 1 vegatarian pizza was Luke warm and the veg on top was raw.The young lady serving our table never smiled or had conversation once.Then the service charge, really?
February 2024 by Doreen Soulsby
Food is always consistently good. Best pizza garlic bread I've ever tasted. Love the new decor especially in reception area. Will always come back although because of distance may be less than I'd like.Parking: Can always get parked. Car park shared with small supermarket
February 2024 by Richard H
Recommend the salmon fettuccini and the house Shiraz. Quick service. The waiter Oscar was brilliant.
February 2024 by Ben Thompson
Best Italian in the area, would definitely recommend!!!
January 2024 by Nigel Hogg
I prefer to have a Pizza when I eat here because they're great and good value. Drinks are abut pricey, especially soft drinks but staff are attentive and pleasant.Parking: Parking outside for 3 hours but make sure you register your car as you come in the main restaurant door upstairs.Kid-friendliness: Definitely kid friendly.