July 2023 by Sean Wilson
We took our daughters wedding dress in to the Dulais team for a clean. They provided a friendly exemplary service and the dress is as new. We paid extra for one of their storage boxes and the packing and packaging is excellent. I would highly recommend if you are looking for a quality service.
March 2023 by Charlie Smith
Had my dress clean by these guys and it is just like new! No more fake tan or mud?absolutely brilliant job!
February 2023 by Vicky King
My husband had my Wedding dress cleaned & repaired as I had caught the over layer & tore it so needed repaired. I also had my underskirt & Veil cleaned ,I?m very pleased with the work as my dress & veil is very intricate with lots of beading & embellishments. The repair is done to the best of their ability with such a tricky place & material but it?s barely noticeable,The dress was also stored in a box with acid free paper.I Highly recommend for a professional job at a great price.
February 2023 by Alisha Francis
I couldn?t be happier with the clean on my wedding dress. I had my dress, over skirt and veil cleaned. My dress was filthy underneath due to having a December wedding. My dress is very delicate with Baroque lace, thousands of hand-embroidered beads and paillettes. A delicately layered french chantilly lace and hand embroidered mini paillette tulle column skirt. The staff in this shop couldn?t have been more helpful. The trail on my dress had a tear in and they have fixed it no problem at all. I can?t even tell where the repair was done! Fantastic work!My dress is immaculate again just like the day I got it.Would highly recommend this shop. I will be returning and recommending you.Thank you so much.
December 2022 by Amalia Neves Mengoni
Amazing service, very friendly staff. It was recommended to me by a friend who was very satisfied by the service and now I know why, the results exceeded my expectations.
November 2022 by David & Doris
4 Stars out of 5 because there is room for improvement as I did have a few problems with my cleaning. However, I am a firm believer in letting people fix things if you're not happy and this is exactly what happened here. I wasn't happy, voiced this and gave them the opportunity to fix the issues.Details:I brought my wedding dress, shoes and my husband's wedding suit to Dulais to be cleaned after our special day. I had a voucher for a box so that's why I went to Dulais instead of a closer company (I live in Hebburn).I have to say I was a bit stunned by the price when I got the bill but then again it's your wedding dress... how often will you get that cleaned?There are a few points I wasn't happy with:1. After 4 weeks my dress and box still weren't available for pick up. This wasn't communicated to me. (I took the dress home without a box and got the box removed from the bill)2. On the pick up the lady in the store couldn't find my shoes.3. There were still some stains on the dress that didn't look like they were from my wedding.4. The whole process of me dropping off my dress and getting it back took a total of 2 months instead of 4 weeks.But here are the things Dulais did to fix the problems I had:1. They assured me they'd find the shoes for me and drop them off at my place instead of me travelling there. They did this and I had my shoes 3 days later.2. They took my dress back for another round of cleaning and extra stain removal without any extra charge.3. They dropped the dress off at my door once more and even fixed the missing buttons I was going to get replaced somewhere else. This was 3 weeks after the pickup.4. For being patient and kind, they gave me the box for free.Dulais absolutely tried their best and were very communicative after I've voiced my issues. They do everything they can to make sure you're happy as long as you are honest and kind. I know I'm certainly happy now.
September 2022 by Ruby Julier
Amazing place with a friendly welcome. They were able to clean my dress in time for a very important dress last minute. Always smiling and very welcoming. Would 100% recommend !! Thank you so much!!!
August 2022 by Diane Spence
Just picked up 3rd wedding dress that we have had cleaned at Dulais over past few years, superb service daughters all thrilled with dresses and boxes
June 2022 by Christin Pachedjieva
Very good customer service! Totally recommend. I had a problem with my dress as i bought it second hand but Dulais maid it look perfect and informed me of progress along the way. Thank you!
April 2022 by Jessica Ringrose
Came to Dulais after seeing recommendations online and cannot thank them enough!Great service, super friendly, reasonably priced AND my wedding dress looks like new?See attached before and after!
March 2022 by Jessica Reilly
Came to Dulais after seeing recommendations online and cannot thank them enough!Great service, super friendly, reasonably priced AND my wedding dress looks like new?See attached before and after!
November 2021 by Jade Moat
I received great recommendations about Dulais and it was clear to me that I wanted to take my wedding dress there due to the detailed information they provide on their website. My wedding dress is very delicate with a lot of embellishment and the service and advice they provided when I first visited the store gave me a lot of trust. It didn?t take long for them to clean my dress, veil and 3 piece suit. They also provided a good quality box for me to store my dress in. The owner and staff are so friendly and professional and it is obvious how much care they put into what they do. I am so pleased with how my dress has come out, it looks brand new! I highly recommend this business!
November 2021 by Janice Douglass
Could not have wished for better results at cleaning my daughters wedding dress and my dress. Excellent service, professional and friendly. Thank you
November 2021 by Jade Hoggins
I received great recommendations about Dulais and it was clear to me that I wanted to take my wedding dress there due to the detailed information they provide on their website. My wedding dress is very delicate with a lot of embellishment and the service and advice they provided when I first visited the store gave me a lot of trust. It didn?t take long for them to clean my dress, veil and 3 piece suit. They also provided a good quality box for me to store my dress in. The owner and staff are so friendly and professional and it is obvious how much care they put into what they do. I am so pleased with how my dress has come out, it looks brand new! I highly recommend this business!
October 2021 by Jake's TV
I found Dulais online and chose them to clean and repair my wedding dress, as they have good reviews from most customers.I was not disappointed! The dress was handed to them in a terrible state as I had an outdoor wedding and the ground was wet. Also the outer layer had been stood on and torn.The dress was returned immaculately clean and they had repaired the tear to the best of thier ability. Ofcourse with the material being so thin, the repair is not invisible, which I was warned about before the repair.I would highly recommend them!
