January 2024 by Balvinder Dosanjh
Waste off time place very rude staff
December 2023 by Sonya Moss
Every time I come to pick up my medication I'm waiting up to 20 minutes. The ques are always long
December 2023 by Suzanna Farley
Love this boots shop the staff are amazing there is one lady in particular Camilla who is normally on the counter near perfume she goes above and beyond and is so helpful and always has a smile on her face - Thank you always brighten my day
October 2023 by Brogan McDonnell
It saddens me to write this about Boots in Arnold, I?ve been a customer there for more years than I care to remember. Up until approximately a year ago the pharmacy ran like clockwork, with plenty of assistants to help, if, on the odd occasion a queue formed, more assistants would come to the counter to help out. I have regular prescriptions and in the last 12 months I?ve had to queue for such a long time with just one sometimes two assistants working. One day the queue was to the front door, I waited for 45 minutes to be served. Last week only one of my items had been reordered so the assistant put in another request to my surgery. I had a text message (sometimes I don?t even get these) last Friday to say they were ready. This morning I joined the very long queue, after 20 minutes we were all informed there was a computer problem and unless we?d had a text message prescriptions were not available. 15 minutes later I got to the counter to collect my prescription, the lady couldn?t find out exactly where my meds were and asked if I could show her the message I?d received, which I did. She still was unable to locate them so said she?d call when she?d found them. I received a phone call this evening so went back to a 20 minute wait before I got them. I just can?t physically or mentally put myself through this again so asked them not to reorder. I won?t be going back to Boots in Arnold.
October 2023 by Jay Regan
The Boots in Arnold phone has not been working for three days. Why hasn't it been sorted? Is head office aware of the numerous problems at this store? Maybe they are aware and it's going to go the same way as the Bulwell store. Repeat prescriptions not being ordered and elderly customers being left without medication. A lack of medication in store leading to having to make two trios, after waiting two days for the remaining medication.The store is dirty and unkempt and the staff lack motivation. The queues are ridiculous. And they seem to close the store when they feel like it. Come on Boots pull your socks up or lose more customers.
October 2023 by Stumpy Nick
Worst chemist in the whole of the u.k.It's about time someone of authority within the boots group visited this store and re assessed it. Its dirty and the queues to collect a prescription can be up to 40 minutes. Please send a boots director to view this shop in action.You would close this place down.ON TOP OF THIS NOBODY EVER EVER EVER ANSWERS THE PHONE
September 2023 by Aaron
Quite a special experience for people watching whilst waiting in line for at least 30 minutes you can watch some of the rudest people (the staff) abuse vulnerable patients with their bad attitudes and degrading comments if a customer dares to complain.After you wait for 30 minutes you learn this is just to give your name and be told to wait another 30 minutes because they messed up your prescription.As this seems to only be locum staff they couldn't care less and will tell you to come back the next day for another 30 minute queue and have another 30 minute wait whilst yet another locum pharmacist gets your prescription wrong telling you to come back "another day".By the way don't try to complain otherwise they'll just refuse to serve you and tell you to go elsewhere.If that's the standard you expect from NHS funded professionally registered staff involved your health care then this is the store for you.
September 2023 by Heather B
Terrible, huge queues, even after a week my prescription is never dispensed and always have to wait for it to be dispensed after spending 20 minutes queuing. Not enough staff
August 2023 by gary stevens
If you don't mind waiting 2-3 weeks for you're prescription then stand it a queue for 30 mins then fire away, surely there must be better service elsewhere
August 2023 by Lisa Ellington
My experience at this branch in Arnold was truly shocking. I picked up, from the shelf, a feminine care product and went to the counter to pay for it. The female member of staff proceeded to ask several questions in an unprofessional and loud manner. As a regular customer, I was shocked by this and felt very uncomfortable with her indiscretion, as neighbouring customers were within ear shot. As it was an off the shelf product, I felt her conduct was completely unnecessary. The item is readily available in local supermarkets, therefore no assessment of my understanding was required. I kindly stated I did not want to answer her questions, which resulted in her refusing the sale. I am very disappointed with the service I received and hope other customers do not have to endure a similar experience.
August 2023 by k J
Rubbish, not able to purchase products from the pharmacy on a sunday? I find this strange considering the store was open etc. No explanation given as to why the pharmacy section was closed.
June 2023 by Mark Roberts
Always really busy pharmacy with no rush when queues are long. Always one member of staff on kiosk and no one helping even tho plenty staff. I really miss Lloyds pharmacy at Sainsbury?s I will be going elsewhere for my prescriptions in future. Lady on till doing a good job but clearly needs assistance
June 2023 by Thomas Hamilton
Boots in Arnold is a lifesaver for all my everyday needs! The store's convenient location and wide range of essentials make it my go-to destination. Whether I need toiletries, cosmetics, or health products, Boots never disappoints. The friendly and knowledgeable staff always offer assistance with a smile, ensuring a pleasant shopping experience. The well-organized shelves and easily accessible products make it a breeze to find what I'm looking for. With competitive prices and regular promotions, Boots in Arnold truly understands the value of customer satisfaction. I highly recommend this store for all your everyday essentials!
June 2023 by Dennis Peskey
It's ok as far as boots go, but the Arnold shop has a lot more choice ??
June 2023 by nicola dean
Great place to get toiletries. Very helpful staff.