December 2023 by Trevor Scanlon
Very helpful
August 2023 by Tolley Wobbles
AVOID THIS BRANCH AT ALL COSTS.FOR THE LAST 7 YEARS I HAVE BEEN PAYING FOR A BANK ACCOUNT I REALLY DID NOT NEED AS I WAS MISSOLD IT AT THIS BRANCH. I WAS TOLD THE ACCOUNT CAME WITH CERTAIN BENEFITS BUT IT TURNS OUT IT WAS ALL LIES. I MADE A COMRPLAINT TO HALIFAX AND THEY ARE REFUSING TO UPHOLD IT. DUE THE TIME IT HAS BEEN SINCE SETTING UP THE ACCOUNT. I ONLY RECENTLY REALISED I HAF BEEN SCAMMED BY A FRIEND WHO HAD HAD THE SAME ISSUE.AVOID THIS BRANCH
June 2023 by Pritti Singh
The helpful assistant Andy solved all my issues with competence and maintained my privacy at all times.Well done Halifax.
August 2022 by Gerry Scott-WIlson
Our nightmare finally solved!!! We tried phoning the Halifax helpline on three occasions in order to make an appointment at the Arnold branch. We wasted nearly 3 hours on the phone getting conflicting advice and finally having it confirmed that customers no longer able to call their branch directly even though branch telephone numbers are still easy enough to find on the Internet. In desperation we went to the Arnold branch and managed to persuade them to give us an interview. Rachel one of their service advisors actually gave up her lunch in order to help us, such a generous thing to do. From then on it was all sweetness and light we were treated really really well and all of our banking problems resolved on the spot.I cannot speak highly enough about this branch and its customer relations they are beyond reproach, in direct opposition to our experience with their national helpdesk which I am afraid is a total waste of everyone?s time
February 2022 by clas ist
all banks are thieves
September 2021 by Harriet Tweedale
This is only really the 2nd time in the last couple of years that I have been in branch as I can sort most things online. However the times I have been in I have been helped by a chap called Andy on the help desk and he is just bloody brilliant. Both times he sorted out my queries promptly, professionally and with ease. I don't usually write reviews but I just wanted to say that I think he is fantastic at his job and even though I'm moving city I'll probably still continue to use the Halifax in Arnold.Many thanks!
July 2021 by SimonHX100v
Pleasant helpful staff. Nothing is too much trouble.
July 2021 by Angela Johncock
After checking the website for opening times I then traveled to the bank and got there in plenty of time before it closed! Only to find that the branch had closed early. The person on the door very unhelpful and refused to open the door to speak to me. What a service!!!
July 2021 by Robert Downing
I always enjoy visiting this branch. The staff are always friendly and helpful.
March 2021 by Dillon Carter-White
Open an account for my son for him to be turned away , he had his birth certificate,national insurance paper, a sixth form student card and a bus pass all with his name on but got told wasnt good enough the lady didn't even look at any of them and not every 17 year old as a passport
July 2020 by Christopher Sharp
Utterly useless. Staff will get away with doing as little as possible for you and look vacant on any issue that isn't a deposit or withdrawal of cash.
July 2020 by Giselle Thompson
Well have to say spoke to my mother today had a call off one of your staff recently asking if she needs anything she is 84. Her answer would be her daughters or granddaughters would do it, we are are key works but will do all we can for her. Have to say thank you because a phone call is a life line. Please carry on calling and call again if your assistance is not required that time maybe next time you are needed xx
February 2019 by Daniel Tee
My card stopped working for no reason, went in with a form of ID and 2 other bank cards - one business and one more personal I use which were both on there system and I know the pins for. Tried to get some money out over the counter, the address on my licence did not match the one they had on the system but i still had 2 other bank cards in my name.
July 2018 by Albert
Great bank !!!Manju the mortgage specialist working there is just absolutely awesome !!!Would recommend this lady to everyone so kind and professional.Always caring and looking after you.Best experience with a Mortgage adviser I had in my life :)I hope to meet again some time in future - thank you for helping us out.
June 2018 by Martin Shaw
Always a queue!
Why donâ??t they staff it to meet customer demand?
