January 2024 by Ian
Staff not friendly at all or helpful
November 2023 by Bhavika Kane
Poor customer service
August 2023 by B Fos
Went today to deposit some money. The lady who served me was really polite and so was the manager who served me also. It was nice to experience that when usually my experience in banks isn?t great.
July 2023 by Ed Pilartys
Great experience and lots of options regarding finance opportunities and savings.
March 2023 by Margaret Fletcher
The lady I spoke to was very informative and very friendly and kind.
February 2023 by Irene Blake
The ladies at this branch are always pleasant and helpful. I went in with a problem with my card, they were so good. It wasn?t simple but between them they solved my problem. Many thanks to you all.
May 2022 by Rebecca Wilson (Becky)
I personally bank with Lloyds, so yesterday we visited to open a bank account for a Ukrainian family who have just arrived in the country under the Homes for Ukraine scheme. We were initially told it would be really straight forward, we just had to fill in the online application and then come back with the applicants passport and visa, and the account would be open within 7 days. When we did this just a few hours later, we were told the ID documents were not what they required, plus they wouldn't accept digital copies, and that we'd either have to wait for further ID from somewhere else (doctors) or submit what we had, which would be rejected, and then we'd have to explain why this is all we have, and the whole process would be about 14 days before the account would be open. Had we been told this at the start, we wouldn't have bothered, instead we went to HSBC today and opened an account within an hour.
December 2021 by Ryan Kerry
How is anybody who works 8am-5pm Monday to Friday supposed to find time to go to the bank if it opens and closes late and is closed on the weekends!? When you go to call the bank your told that the wait time is long and to only call if it's a emergency or if your in a vulnerable situation.This is very disappointing and quite obviously shows Lloyds is another company using covid as an excuse to save money.
November 2021 by gavan mawer
I treat people how I would like to be treated ,the staff I have dealt with over the last 10 + years at this branch have always been helpful ,
July 2021 by Mark Walter
20 years use, mostly good. Sometimes long que for one cashier, whilst other staff are 'busy'. Management?Furlough, redundancies, closures etc, are all about Lloyds keeping the share holders profits healthy. And the reduced opening hrs! And, bailed out by tax payer
July 2021 by Martin Baker
I dealt with the Lyolds bank managerToday ,got to say he was so kind and helpfulNothing was too much for him .Very impressed
January 2021 by telandi
Very helpful
September 2020 by Dave V
Better to bank with TSB in Nottingham because customers can phone TSB branches and speak to staff at the branches. (Lloyds &HSBC , we can never speak to anyone at the branches)
September 2020 by tony singh
I go to my local branch a in Arnold at least once a week.....the staff their are kind and helpful..... been Banking with them for around 25years..... and will continue!
July 2020 by Blackjack Fun Casino
Teaching my son to save money....Emptied money jar and took coins to Lloyd?s who refused to let us deposit more than 10bags into bank account... ?Hmm.... thanks Lloyd?s, great life lesson for my kid??!!Dislike!
