April 2023 by Ant Randle
Not being open on weekends means that people who work 5 days a week cannot deposit money or cheque. Why can't you be open on weekends?!
January 2023 by A Millward
So sad to be giving this branch a two star but unfortunately iv had very few positive visits in the last few years.\\nIv been with NatWest for 34 years and my old branch( which was great) closed down.\\nThis branch gives poor customer service unless they are wanting to sell a product, makes you feel a burden because you don't want to internet bank and despite being busy\\nThey have no rush in them\\nI sense that the staff are not enjoying their jobs , perhaps they are not being looked after? I suspect it's a head office issue.\\nSorry to have to give a bad review.
December 2022 by Angie Millward
So sad to be giving this branch a two star but unfortunately iv had very few positive visits in the last few years.Iv been with NatWest for 34 years and my old branch( which was great) closed down.This branch gives poor customer service unless they are wanting to sell a product, makes you feel a burden because you don't want to internet bank and despite being busyThey have no rush in themI sense that the staff are not enjoying their jobs , perhaps they are not being looked after? I suspect it's a head office issue.Sorry to have to give a bad review.
May 2022 by Faye Morgan-Rose
Fantastic team at this branch. The Manager Jit Koria was able to prevent an attempt at defrauding my elderly father today, for which my father and I are both very grateful. Thank you.
March 2022 by Will R
Why is the branch shut on a Saturday when most normal people work in the week and need to do banking on a Saturday.
July 2019 by Helen Dickinson
Susan was absolutely amazing, sorted out my motherâ??s request really quickly and simply. It turned a very stressful situation around very quickly ( closure of a deceased persons account). I just wish that it was possible to make an appointment. The branch desperately needs more staff but that didnâ??t affect Susanâ??s ability and willingness to deal with our needs. Well done Susan keep up the good work.
June 2019 by Rosie Purchase
Arrived at the bank and stood in a long queue. I then had my name taken and was told to wait (in total I had to wait 40 minutes) even though other customers who came into the bank after me were served first. I know life isn't fair, but it isn't fair to serve from the back of the queue to the front!!
June 2019 by Sylvie Breedlove
Agree with comments that asked from back of queue to front what they were there for, so customers coming in later were served first. Also, not very clear where to go to when looking to speak with a banker. However, staff was very friendly and went out of their way to help.
May 2019 by pablo bly
Helpful staff placed under too much pressure by management thoughts that things can be done on line. They all cannot and you need helpful hard-working front-liners like the ones I encountered yesterday.
April 2019 by Blend Fathullah
Very non professional staff and worst bank , customers suffer with credit score which made by Natwest staff and they still not correcting it after 2 years. Just avoid such rude and profound bank people
January 2019 by Ben Cliff
Never enough staff. Always trying to get you to use the machines and don't like it when you would rather use the machines.
October 2018 by Mark Feast
I personally find this branch of Nat West very irritating. ..mainly because every time you walk in you are immediately approached by a member of staff who then tries to get you to use the machines, well I don't want to use the rotten machines i just want to be left alone join the queue and be served at the counter, is that too much to ask these days? Plus I suspect that it's only a matter of time before its a machine only branch or it closes altogether. ..in which case I will switch banks ,,a profit before people bank !!
May 2018 by Neill Hope
Still waiting after 12 days on them forwarding a card to their Edinburgh branch. Don't answer the phone even to their own colleagues
May 2018 by Kim Dougal
Must be the worst bank in Nottingham, The women who work there are rude and the systems don't make banking easy
August 2017 by laura short
Fabulous branch
