March 2024 by Cheryl Ruse
Had a Chesney wood burner installed and two fireplace surrounds, one being used as a wood store. Almost 10 years ago now. Excellent service at the time and has continued over the years anytime I?ve had a question, needed advice or the chimney sweeping. The wood burner was the best purchase I?ve made for the houseHighly recommend this local family run business.
March 2024 by Andrew Bailey
I've had 2 Fireplaces installed by Adam and the team now. Both times the service and quality has been superb. One was in the house and another was in a garden room. I'd have no hesitation in recommending them to anyone. Oh, and they are great to use for the annual sweep!!
March 2024 by Bex
Absolutely phenomenal service from start to finish. Couldn?t have been more helpful; they answered every single question or query we had. The installation was seamless! The customer service and aftercare were 100% the reason we chose the company and they did not disappoint ??
February 2024 by S M
I can recommend Adam, whether you?ve just called for a few firelighters (like me!) or need a full installation. I use Adam for chimney cleaning and servicing and we have neighbours who?ve been more than happy with complete log burner installations.
January 2024 by Phil Jones
Friendly service at reasonable prices, these people know their stuff..popped in to ask about a replacement glass for my burner from description only, they got the job sorted quickly, swept flu and did extras for free...professional and accomodating
October 2023 by Scott Heldreich
Its 2nd time ive used this company.You can expect the work to be carried out to a good standard and they arrived on timeHowever the admin has declined dramatically,We spent allot of time chasing up what is happening about our fire with the issues we had,we was always being told somebody would contact us,we always had to ring themI found it unusual we had to pay two different people/companies.We had issues with our fire after installation, they was contacted weeks later no reply,now using a local company.
August 2023 by Georgia Ford
Finally got a quote after many requests. That was shortly before Easter. Since then communciation has completed stopped. I was told someone would be in touch after Easter but nothing. Now they don't respond to my emails, they don't pick up the phone or call back when I leave a message and I even popped into the shop and was told Adam would be in touch but nothing. Shocking service!
June 2023 by Josie Handley
Highly recommend The Fireplace & Stove Shop, Adam came to the house to assess and we went with a Contura Log Burner. We love it!The installation guys were great too, we had an issue with a blocked chimney and they had to work around cutting a hole in the wall over a giant fishtank to clear the blockage!! Great work. Thank you again.
June 2023 by Susan Truscott
What can I say. Lovely people. Lovely log burner. The fitters where extremely brilliant, they fitted my contura stove for me, in 1 day had it going with low burns. Can't wait for winter to crank it up full throttle. Would sincerely recommend this firm. Thanks to all of you excellent
April 2023 by Ann Randell
Gemma and Adam are really knowledgeable and so helpful in providing information about our log burner installation, the regulations, surrounds and range of size & suitability. The installation took 1 day and the fitters were brilliant. We have a cream carpet and not a single problem with keeping it covered and clean. We would recommend without hesitation.
March 2023 by Dave Castor
Staff friendly and very helpful. Had the log burner fitted few issues found by Adam and Shaun the fitter but sorted out by them. Can't recommend them enough and anyone that needs a log burner go to these guys 5***** service .
December 2022 by Ellen
Excellent range of burners knowlegable staff Adam was not pushy and assisted us in selecting a burner to suit us. Customer service has been excellent from initial installation through to shelf being added. Aaron Tom and all guys that visited make an effort to protect flooring and furniture tools respect for our home . Would 100% recommend The Fireplace and Stove Centre
December 2022 by Jan Jarvis
Adam is so helpful... and if course it's a lovely and cosy shop due to the log fire.
November 2022 by Michael Blades
So pleased with the service from the Fireplace and Stove shop, we showed them the design we wanted and they delivered just that!From the initial survey to the building work everything was excellent. The work only took one day and the workmanship was excellent with no fuss We are over the moon with our new stove and it makes such a difference!Highly recommend these guys if you're considering getting a new fireplace
November 2022 by mark widdowson
Great service, Adam and the installers have been amazing, couldn?t be happier. Gave us some great advice, had time for us. Stove is lovely, fit superb, Adam continuing to support with any questions we may have. Proper family business that care, feeling lucky to have found them
