March 2024 by sean Yates
I ordered and paid in full for the door but it had not arrived as expected. I have had no date given (despite assurance they would email me this date) re when it will arrive and now have little option but to cancel the order. Poor follow up customer service.
February 2023 by Louise Starkey
Sorry to leave a bad review but it's been really difficult. Initially asked for a door in April but this got missed. Finally sorted a door ordered in September. Bits were missed. The door was delivered two months before it was fitted. Spent ages with it in the way. Ages with it still stuck in the hall. Plenty of correspondence with Dave. I think he is just too busy. Won't use again. Never completed the job
January 2023 by Ren Ajediti
The website has a modern look and is easy to navigate and find exactly what you are looking for. The visual aids are very clear which helps with selecting your preferred style of product. They offer a live chat service where you can be connected to an agent to relay your enquiry. It?s good to know that they also offer a fitting service. I am generally pleased with my experience of the website.
November 2022 by Bright1
EDIT October `22: Disappointed that the "solid door" advertised on the website as "Mexicana / Dordogne Oak Pre Finished Interior Door Solidly constructed oak door, with a strong linear design" appear to have an oak veneer which is now delaminating in places on the edges. Door is not solid Oak as one is led to believe from the description.Disappointed doesn't start to describe the service I have received from Daves Doors.I purchased solid oak doors, internal and external.The solid oak external frame came with signs of wood worm.For a company whose products are pretty woody, this is pretty basic stuff.Contact was next to impossible and when I did get a reply it was 2-3 days later and a one liner. Not great given the tight deadlines of a small renovation project and the concerns I expressed of what I have received. Overall it's put me back a week waiting for a replacement frame.The phone rang off the hook when trying to get in contact and the chat bot (offline but I was assured it was online 24/7) was impossible.The eventual email reply was basic and given the severity of the topic and product showing signs of a wood worm infestation, the response did nothing to put my mind at ease by assuring me it had been treated.The replacement frame turned up and guess what... more signs of wood worm. I've been able to make 1 complete frame out of the two but not great quality control and to be frank, a total lack of consideration from the supplier.Given that I have wood in the house, wooden floors, wooden furniture and now some nice new wooden oak doors and frames, hopefully all remain healthy.Visually nice products, timely delivery, sh*7 customer service and a little expensive for wood worm and headaches.
November 2022 by Ren Akin
The website has a modern look and is easy to navigate and find exactly what you are looking for. The visual aids are very clear which helps with selecting your preferred style of product. They offer a live chat service where you can be connected to an agent to relay your enquiry. It?s good to know that they also offer a fitting service. I am generally pleased with my experience of the website.
November 2022 by Debbie Smyth
Fantastic range of doors
October 2022 by Juliet Emmerson
Easy to navigate round the website. It took me straight to what I needed from the top navigation menu and the images of products are high quality. FAQ section was really helpful, as I didn't know how to measure and there are links to videos for more detail.
October 2022 by Scot Widowson
Great looking new front door, very happy with the finish and friendly staff, thanks!
October 2022 by Aman Sachin Kujur
The website is quite good. having good UI. But it's too white, I recommend if it has some good backgrounds for products.
October 2021 by Karl Thomas
Poor quality product, door looks great once it finally got delivered after months of waiting for it the the frame felt like it was the lowest quality hard wood they could find. But after waiting so long for it to come my customer was getting agitated with how long everything was taking I fitted in anyway, now a couple months in after fitting the door and frame the frame has no split on itself on the door jamb and the door has started peeling it's veneer.To Keep my customers happy I am now in the process of building them a new door and new frame. making me lose money out of my own pocke, thank you Dave doors will not be using you again and I don't think anybody else should
October 2021 by Tim Pritchard
Doors received today. Great guys and called ahead of the delivery, also lifted them in as very heavy! Hope you find some fuel and get home safe! 5 star service all round thanks!
October 2021 by Wayne J
0 STARS if possibleReally terrible appauling communication, I previously deleted my first review, left a voicemail to give them a second chance, should have known better, absolute nightmare, once I had left the first review they were falling over themselves to contact me to get me to remove it. Dont bother with these guys, save yourself a headache, go somewhere else that has an interest in customer care. Dont answer on the webchat, barely respond to emails, dont pick up the phone, big thumbs down from me.Keep the outstanding refund Dave, Ive wasted far too much time on you already. Edit: Thanks for the response. you had plenty of oppurtunity to contact me, you still have my contact details, but you have not tried to contact me to resolve anything, because you don't care.
October 2021 by Mr Lee
Unable to get hold of these sent numerous emails and called several times. Ordered a 9th august. Still waiting on delivery. Had an email stating delivery will be made on that week. So booked the carpenter for the Saturday. Yet no door came and still no response back
October 2021 by Sophie Edwards
Very pleasant staff, the door arrived on the date as per my email and the courier called me on the day when I was his next drop. Thanks again.
October 2021 by Caroline Cherrie
The best selection of doors I've seen, many colours and styles to suit! Website very easy to navigate and user friendly, definitely recommend ?
