July 2023 by Sarah Dean
Store is nice shame the staff are so snooty and rude. Honestly not sure who they think they're talking to like they're our managers or something. I'm a customer don't be rude when your silly lift does not work it isn't the customers fault, what kind of lift do you hold the button to go up and down. Far too many of them doing nothing, we worked out how to fold and unfold a pram ourselves whilst 3 of them had a conversation and one of them stared at a pram, very odd.
June 2023 by abigail hollingsworth
We went into mamas and papas to look at all the prams. Was pretty clueless as new to the parenting world but Aimee was amazing at helping us find the right pram. From asking what kind of walks we?d be going on to make sure the pram wheels were suitable to then demonstrating how to fold it and pop the different attachments on etc.Nothing was ever an issueThank you Aimee
May 2023 by Carl Ditta
Melissa helped us purchase a new car seat. Amazing service as always. Thank you
January 2023 by Lisa Warwick
Visited tonight at 16:45, the store closes at 17:00, the doors were locked. The staff looked at us but walked past. Annoying because we knew (and could see) what we needed and there were other shoppers browsing in there. I understand wanting to get closed on time, but this was just rude. You?re either open until 5pm or not.
September 2022 by Yuexin Yang
Bought a premiun mattress for my baby in January and found there is a hard spot where his head is against when sleeping. Never thought about its the mattress' problem when he wakes up during the night. Called the store to ask for solution and was told to buy a new one because we can only return for non-used within 30 days. I don't feel right because I shouldn't be paying 150 quid mattress only last a couple of months. I called the customer service in the end and has this sorted by having a replacement one. I called the shop first because I bought it from there and obviously they are not professional and polite at all (didn't advise me to speak to customer service but ask me to buy a new one). this will put me off for buying items from shop again. I still like mama&papa and will keep shopping online.
August 2022 by Tom Sadler
Really helpful service from Carole, thank you for your patience and advice in finding the perfect car seat for us. Best service/experience we?ve had baby shopping.
August 2022 by Lissyy xo
Although we have struggled alot with broken car seats. The staff have gone above and beyond to help us resolve things time and time again. Obviously this isn't their fault as it's not their brands but they still have continued to help us each and every time. Understanding our concerns for safety and inconvenience and swiftly resolving things for us. Really appreciate Leanne, Melissa and her team.Just wanted to add their service from the get go has been amazing. We had a personal shopping service to choose our travel system in January. We have the occaro pram and I absolutely love it. Just the niggles with the car seat that let things down but as I have said that isn't the girls fault.
July 2022 by Philip Bunney
Very impressive store, with everything a parent could need & want. Was served by Ella who was very helpful, polite & professional. A superstar!
July 2022 by Sharon Patel
Myself and husband just went to the store and I must say we met a lovely, polite and helpful staff called Rebecca. She went out her way to provide great advice and we walked away feeling really happy with her customer service.
June 2022 by Clare B
I booked a personal shopper to help decide on a travel system.Our personal shopper was Edwina - who I can?t recommend enough. She was very knowledgeable and able to answer all of my questions regarding the travel system I wanted. She was also fab with my rather excited daughter - and made her feel included in the whole decision making process - I would definitely recommend booking a personal shopper, moreover I would recommend Edwina!
June 2022 by Gary Orange
We made an appointment with a personal shopper in-store and I have to say that Edwina really new her stuff. She was approachable,well informed about the products:in particular with the travel systems. Edwina gave us her undivided attention for more that the allotted hour. She practically walked us through the whole store explaining the pros and cons of different products as well as providing us with her own personal insight into preparing for a new addition to our family.
June 2022 by Gemma Stones
Amazing service today from Edwina helping us find the perfect baby monitor. Edwina was super friendly and offered help and advise from personal experience making it easy to make our purchase today. They even priced matched which was amazing. Thank you for all your help!
June 2022 by Sophie Appleby
We had a personal shopping appointment today with Edwina. She was great.. very informative and nothing was too much! We chose our travel system with Edwinas help and we are very happy! Thank you Edwina and thank you for the extra new mum tips along the way!!!
June 2022 by Emily Ainsworth
I cannot recommend having a personal shopping experience here more - we had Edwina helping us and it was so useful to be able to ask all our questions and get recommendations on products! For our first baby, this was so valuable and Edwina was a star!
May 2022 by Daryl Ferris
Purchased a full bedroom set for our expected. Was told we could pick a date in store for delivery only then to receive and email 2 days before that the delivery is a delayed by 3 weeks and even then its a rough estimate. Now have to change plans with work to be in to receive this delivery. this is extremely in convenient and poor customer service
