January 2024 by Chris Tsiopani
If I could leave no starts I would.They send me damaged good. I wrote them an email and they said they will organise a collection and refund. I didn?t hear from no one for 7 days regarding the collection. I emailed them again and they said someone will contact me today. It?s not been a further 3 days and still no one has contacted me.Avoid these lot
October 2023 by Adam Willett
What a terrible experience? I was looking for a roof blind for my window and happened upon this company. I tried to search for the correct product for the corresponding window and found one that looked to be correct but had a different code. I called up the company to confirm if this would indeed fit my window and was informed that, even though the codes had be changed, the product I was looking at would fit. Great! I placed the order (including the £40 delivery fee) and waited for it to be delivered.The products arrived and I unpacked it to begin installation only to find that it was 15cm too short for the window I have? I emailed them to ask about the process for refunding but never heard back. I decided to give them a call instead as I had noticed the 14 day return period and was told that I would need to send it back to them and email them to let them know. I arrranged and paid for a UPS driver to collect the parcel, but on the morning of collection received an email saying that I didn?t actually need to send it to them but had to arrange a collection directly with Velux, for another £40!So all-in-all I have paid £90 for 3 deliveries for a mistake that wasn?t even mine and the company have basically said it?s not their responsibility and, as I spoke to the colleague on the phone initially, there isn?t any proof that it was their mistake. Avoid this company like the plague!
June 2023 by Paul Orwin (exasperatedwiththeworld)
The staff are always amazing, Karen, help me outloads today. Thank yous:)
March 2023 by Peter P
All good with this company.Fast respond and all sorted!!!Thanks for it.
March 2023 by Tom Muir
Decent windows at a fraction of the cost. Staff were polite and helpful.
March 2022 by B Backup
If you have any other options, use another supplier.A very simple order turned into a series of massively delayed deliverys, and orders missing parts when they did arrive.After months of not getting things, I realised it wasn't something the company could manage and had to cancel the order.I hoped there'd recognise what had got us there, and they would honour their T's and C's and it would be a simple refund.Even though they had failed multiple times they didn't want to refund me the whole amount. It took three months of ignored emails, their reception being unable to put calls back, promised callbacks not being delivered on that they gave the full refund.An exhausting company to deal with, and if you have any options, take them!
March 2021 by Martyn Batten
Wow, what a fabulous experience so far.Seriously these guys are good.Now at this point I can only refer to presales and aftersales experience. I have not yet unpacked the product or installed it so I will update this later once complete. So story so far:Presales questions about delivery were very honest and accurate. I was told that due to covid the current lead times will be longer, they were, but not by much; 15 days from order to receipt.Within a day of ordering I had an email asking me to confirm dimensions and the specifications for style and glass. In that email they gave me very easy to follow guidelines to install and build the opening.As this is my first Roof Lantern it was important I understood the install process and the same day they answered my initial questions and have answered more since. Very patient and understanding. I didn't ask them to spoon feed me but their install instructions and after sales professionalism is excellent.That same day I also got my delivery dates, which I am glad to say were adhered to perfectly. This allowed me to coordinate my own movements which, when you are involved in an extension build, is very important.When the roof lantern arrived it was very well packaged and the separate glass delivery driver also called me to arrange a delivery time, that was also appreciated.I have yet to inspect the lantern and that I will save for the weekend. I have yet to install it, still waiting for rain delayed roofer to complete, but so far so good and I will update this review in due course.
March 2021 by Adele Persson
A big shout out to Karen and Rachael who really jumped through hoops to process my order which proved rather troublesome. They organised shipping of a fairly large order to Ireland which arrived really fast, in perfect condition and even though shipping was expensive I still saved a small fortune! Thanks a lot guys!!
March 2021 by Stanislaw Guzek
Professional approach to the client
March 2021 by Stephen O
Great products
March 2021 by Donna Townson
Cannot say how impressed we have been with the product quality, price, delivery time and after sales service. Highly recommend!
March 2020 by Ady Noyce
Where do i start. Not at all happy with this company. Firstly they sent the wrong order. We paid for a certain size window but they sent a smaller one but sent the correct size flashing as per the order. So then we had to wait for the other size flashing to be delivered and also a bracket. We fitted this but could not open the window at all. The only option left for us was to order another window, from a different company, this meant extra labour costs as well. As of today we are still waiting for pick up of the flashing kit in which i have wasted 2 days. Would not recommend this company at all.
March 2020 by Paul Nancarrow
I couldn't recommend this company enough, friendly and helpful staff. They answered every question I had and put me at ease. To top it off the delivery was next fast too, I would highly recommend this company.
March 2020 by Rebecca Bell
Excellent value, fast delivery, great service - will definitely use again! Thanks
March 2020 by warren scaife
Superb company, rang for advice on the different types of roof windows the staff were very helpful. Placed an order and received the next day. Would highly recommend this company. 10 out of 10
