January 2024 by sketchyloco
Pizzas tasty when you get it, not too oily.Upset that they dont follow order, last time added extra chicken, got regular amount, this time added extra mushroom, SAD amount.
December 2023 by Joshua Banks
I received a call from the delivery driver explaining that they've given my order, which contained all my information, name, address etc. to another customer. They asked if I was willing to take their order as a substitute for my order I placed however I explained that I ordered a vegan pizza with vegan cheese and it would not be eaten here. The driver then asked if I wanted to take the incorrect order while I waited for my order as compensation for the wasted time. I said yes and explained to the driver at the door that I wanted my correct order. I was given the other customers order which included his full name, address and phone number too. 45 minutes went by and I received my vegan pizza with no sides, just the pizza on its own. I decided to call the store asking for a full refund as the food was cold and I was tired of receiving the incorrect order. I was told by the manager, 'Si', that I could not get a full refund and I could only have a refund for the garlic dough bites. I declined his offer, as it did not compensate for the time wasted, the missing items and the cold pizza, I told the manager that I would leave a bad review as I was extremely disappointed. The manager then responded with 'okay josh, goodbye' proceeding to hang up the phone.
October 2023 by Chris Taylor (Chriz)
Not the best pizza I have had tasteless and greasy
September 2023 by L K
Me and my partner arranged food for our wedding and was a fantastic experience! The managers and staff were great in getting our order right and was bang on time! Pizza and sides were piping hot and made our day special! Thanks so much to the Mansfield Team- great service!
August 2023 by Adam Clarke
Waited 80 minutes for our order, whenever we called to chase it up all they did was blame the football for being busy. When it finally arrived it was only just warm, and was missing the drink and dips. Called asking for a refund, their only suggestion was to send somebody with the drink, dips and a free pizza, if we?d wanted more pizza we?d have ordered it! I?ve logged a complaint with head office, see how long it takes for a response. If they?d have said they were struggling with deliveries I?d have happily collected it, not a problem. We usually collect and have no problems at all, but this service was frankly appalling. I?d like to return to them, but not until a refund is given and their service improves.
February 2023 by waldi344
70 minutes for delivery! Pizza was cold and tastes horrible. And we never gonna order the pizza again.
January 2023 by Georgina Matthews
First time trying Papa Johns - pizza was okay but a tad on the greasy side, the "garlic dip" had the consistency of jelly, smelled like margarine and I couldnt even bring myself to try it to say what it tasted like, and to top it off the bottles of Tango were out of date - we definitely won't be returning to the Mansfield branch.
January 2023 by Buffy Billson
Ordered off just eat, took the money and said it was being delivered but then closed and refused to refund us.
December 2022 by Becky Palmer
I just wanted to say a massive thankyou to papa John's the food qe ordered was delicious and delivered in a very timely manner, and also a massive thankyou to the delivery driver who has just made my children's night by asking us to wait a second at the door (as soon as he saw our daughter),whilst he ran back to his car and came back with a sack full of gifts, my older boy then proceeded to come down stairs for his tea and as soon as he noticed him got another gift out his bag for him too. What an amazing guy we gave him a tip as a way of saying thanks even though he graciously tried to refuse my partner would not take no for an answer so thankyou so much ?
November 2022 by Miriam Filová
PapaJohns is my favourite place to order a pizza. The pizza is baked perfect and the customer service is absolutely great. Ismail have helped me with my order without any issues and made sure I?m a happy customer.
September 2022 by grace c
the restaurant informed me (through track my pizza) that my pizza was cooked and out for delivery an HOUR before it showed up. After 20 minutes watching the ?enjoy? button with no driver in sight I phoned up to explain that it hadn?t shown only to be interrupted in my explanation that it was about to leave the restaurant and would be another 15 minutes. He said some bull excuse about their system being broken (regarding the false delivery information), not actually apologising for the confusion however this has happened to me several times before and I believe they are just checking delivery stages so they can meet company wide quotas and not actually trying deliver on time. Like I said this has happened SEVERAL times to me before over a long period of time however an hour delayed in unacceptable and to be met on the phone with rudeness is ridiculous
September 2022 by Craig King
The staff and service was bad disrespectful. . After ordering the man then went in the back instead of making the pizza in the front of shop like normal.. I guess he did things and the pizza was messed with. So cant eat it.Horrible experience.!!I dont even want to give them one star.!!i cant eat a pizza someones messed with !
July 2022 by Steve Ainley
Not impressed at all really. Pizza was large but quality not good. Had heard good things about PJ's but was very disappointed. Might have been a one off, so will give another go sometime or other.
July 2022 by MJ J
When are Papa John's going to look into this particular franchisee ? Food is often late , incorrect , missing items , never had one without having stomach problems . Order from the main site and the guy who delivers will act like he's doing you a favour for dropping off food you've paid for . Save £20 and go to a chippy that makes pizzas it's the same quality
July 2022 by Sam Hedison
Good food but I was told that the manager doesn't distribute the tips that customers give to the drivers etc
