January 2024 by Chris Silver
A rubbish product and service. we brought a sofa from here 2 years ago, the cushions and springs have just gone. save your money and go somewhere else. We contacted SCS they sent someone who did not really do anything other then take pictures. we have tried talk to customer service but don?t want to know. We was told if we have a problem go to Trading Standards.
January 2024 by Marcus Hughes
I recently purchased nearly £3000 of dinning/ living room furniture from the Lisbon range at the Mansfield SCS.Both the assistant manager and manager in store were brilliant. However they were let down badly by their customer service team and the products they sell.When the furniture arrived, veneer was lifting on the TV unit. The coffee table had two large marks on the top, which looked like someone had tried to cover it up with grey paint. The side unit had a mark on the front and was damaged on the back where two parts had been forced together causing them to break. The dinning table was available in two sizes, I went for the 1.4 mtr, but wasn't told that the legs were a different design to the one I was shown in store. So if you had the swivel chairs side by side, there wasn't enough room to swivel them, not worth paying for swivel chairs?????.I went back into SCS Mansfield and made them aware of the faults.Customer service contacted me a couple of days after, asking me to send in pictures of the damaged/faulty furniture. I did this and got no reply. A week later, I emailed again asking if they had received the photos I'd sent a week earlier. Another week goes by and still no reply.I went back to SCS Mansfield to find out what was happening regarding my furniture. I was told that it looked like the supplier and SCS were arguing as to who was to blame for damaging the furniture and whilst this had been going on, no one had ordered replacement furniture ?. I asked the manager to get the furniture collected and refund my money.If you do decide to buy anything from the Lisbon range, have a look around because whilst looking for replacement furniture, I came across the same furniture elsewhere for a lot less than I paid for it at SCS
December 2023 by Ellie Kohut
Niall was very friendly and helped us out a lot with buying our first sofa
November 2023 by Maria Pogmore
Such lovely and helpful staff, never felt pressure or shadowed, but was always someone near by to help, highly recommend this store
October 2023 by Ray Hogan
Great service Luke really helped with our choice gave great advice, very friendly, polite could not fault delivery as kept us updated till delivery Mark ,Ray also really great building up and carefully done everything and can now enjoy the comfort and looksThanks for this Wonderful purchase
August 2023 by Katarzyna Jozwiak
?wietny sklep. Du?y wybór sof i dobre ceny.
August 2023 by Paul Moore
Was pleasantly surprised with the experience here. No pressure selling, salesman (Luke) was really helpful without being pushy and the choices on offer were great. I bought my new sofa and chair the same day, and am very satisfied with the overall experience. Recommended.
July 2023 by Dan Almond
Carpet and sofa are fine. The after sales service however is terrible. They sub contract out the fitti g of carpets and send any old clown. They damaged some cabling, the fitter never responded and scs kept saying they'd chase him. After weeks and weeks I've given up, sorted it at my cost.
July 2023 by Lyn Bingley
Ideal if you require carpet or anything new in that line good atmosphere and a very helpful staff that will help you get just what you need
June 2023 by Bill Dixon-Dodds
Still dealing with SCS and staff at Mansfield pretty good. Wauting for dates re furniture delivery and carpet fitting.
April 2023 by David Tomlinson
The staff are very friendly and helpful and are not pushy they leave you to browse. They will get you exactly what you require.
April 2023 by Bettina Thorpe
Great friendly staff great selection of sofas and carpets
February 2023 by Beth Chilvers
Brilliant in house staff but customer service line is incredibly difficult. Had to call multiple times, ended up sending my purchase out for a delivery when it was for collection. Cannot contact store directly which I believe is a big issue. Got everything sorted and looking forward to the delivery of my new sofas.
December 2022 by Hilary Lyttle
Very efficient, helpful and informative manager.He gave us time for decision making too.Beautiful leather furniture purchased and bargain clearance stock items too.
December 2022 by Mrniceguy2209
Staff in-store patronising which I wouldn't even care about too much, were it not for the fact that they were wrong twice. Fitters were argumentative after doing a subpar job. Use Carpet Right.
