July 2023 by Susan Pownall
It was a lovely atmosphere, the girl's did everything they could to make you feel good 1 particularly girl looked at frames with me she would say if they looked good or not ,we both went for a certain pair of frames which I got in the end the optician himself was marvellous he made me feel at ease he explained every thing very clear I'm happy
January 2023 by Stefan Krokoszynski
Only place to go for glasses friendly staff who are very helpful
December 2022 by Raymondo Bradshaw
Had eye test then new glasses all good would recommend
October 2022 by Elaine Lee
Normally the service is really good here Neil is great and the young girl is lovely on reception. The lady that is normally in the lab again is lovely and fixed a vision issue with my glasses I had elsewhere.I?ve decided to try contacts again after a couple of years of wearing glasses, so called up when I had the text through to say they were in.Jordan I believe he said his name was when he answered who sounded a little off on the phone when I booked the appointment.I was early getting into town. As I had other business there and had been wandering around to kill time so popped in to see if it would be possible to get in earlier. I was 40 minutes early. I was met by Jordan. There were no customers in the shop. I asked if I could be seen earlier and he said no we don?t do that if you?ve booked.I said it?s just you don?t look very busy. He said well there?sOther appointments and staff on lunch Maybe if he would have said I?m really sorry but they are on lunch, you?re welcome to come and wait and we will be with you as soon as we can !! But no ,so wandered around again and went back and stood 5 minutes for him to come to me . Jordan came over and took me to put lenses in. I wore them for 5 years and found it easier to use a bit of solution when putting new ones in so asked if I could have some solution. He asked what do you mean., I said i find it easier to use solution to help put them in, He said I don?t know what you mean !!! I?m sure he knows what solution is being as he works in an opticians. Then proceeded to tell me there?s some in the lenses packet. I tried to explain.but he was just antagonising me. I went a walk round in them and came back to catch him talking about me to a colleague. I went to sit down then saw him telling the young girl about me too. I saw her say who , then she tip toes to look over the computer to look straight at me.He doesn?t know how to speak to people and shouldn?t be customer facing. He tries to make you look stupid. You can see it when he looks at you when he?s talking. I didn?t realise using a bit of solution to help put lenses in was a massive ask. Maybe if he had explained why it?s not a good idea to do that if it was wrong ???It?s a shame because it?s a nice opticians. I won?t deal with him again when I go in.
October 2022 by Carl Thompson
Completing in behalf of my father who visited on 20th September for eye test at 11:50. Staff extremely helpful and polite and went above and beyond in helping during the visit.
July 2022 by ian briggs
First time visit as needing safety glasses for work, very friendly and helpful ,
June 2022 by Kevin Palmer
Excellent ,eye test ,chose glasses all done very professionally
May 2022 by Rebecca Sipson
Overall service was brilliant. From booking my appointment to collecting my first pair of glasses. Staff are all so friendly and helpful. Would definitely recommend.
May 2022 by Rachel Statham
Great experience here! I feel the staff went above and beyond and even fixed glasses I had not purchased from them! Many thanks
May 2022 by Elizabeth Wilson
As a first time customer the service I received was 1st class from all the staff I won't be using anyone else in the future well done everyone x
March 2022 by Jeffrey Wilson
Called into the four seasons store by chance to get an appointment for some new glasses was seen there and then by a lovely young lady nothing was to much trouble and with her help I selected a lovely pair of glasses very happy with the service given
March 2022 by David
Glasses broken last night falling over the cat! Got an appointment at half eleven today, new specks by half twelve. Great service from the optician and the lady who helped me find a pair that suited me.A tip top experience all round.
November 2021 by Dave Hill
Thoroughly professional eye test and I was told that I had a cataract in my left eye, the optician said she would inform my medical practitioner to get me on the list for treatment, I've never had any problems with vision express
October 2021 by Vicki Crawford
Excellent first time visit today. Everyone knew their job and part to play in making my visit run as smoothly and swiftly as it did. The optician herself was very confident and after asking of any concerns or questions, addressed then thoroughly.I will be definatly spreading.the word.Thanks Vicki Crawford.
August 2021 by Tracy A
Thankfully there was no feeling of overcrowding, and the staff were very welcoming from the minute I arrived. Extremely helpful regarding the procedures and options on frames etc. My appointment with the optician was very relaxed, and was probably the most informative opticians appointment I've ever had; very thorough and very helpful with issues I'm facing at the moment. This was my first visit to Vision Express for several years and I would definitely recommend them.
