August 2023 by Michael Heyes
This company goes above and beyond to help. Ordered Crispi valdres boots and got all the help I needed. Thank you, John. The most important thing with buying online or in store is that you can resolve any issue fast. I am very happy with this company. They do this... 6??.
July 2023 by Peter Dickens
Brilliant.Advised about and purchased an Ulfrotte Woolpower jacket from John who, certainly, knows his stuff.I had a slight problem and he sorted it promptly and professionally.I will always purchase ?outdoor gear? from him now.
April 2023 by Anton Lapinski
Great swift service, far better prices than Millets in town for Nikwax Tech wash, and as good as you'd find online. Will definitely be returning and recommending. Thanks
January 2023 by Rich Green
I wish more shops were like this selling quality products and providing great customer service online and in store
September 2022 by Jaime Martin
A proper outdoor shop. No piles of 'clearance' clothing, no gold coloured puffa jackets, they don't sell every brand imaginable; just a few good brands. It's also not a pretty shop. The gear sold here actually works. Staffed by people that actually walk, run and climb.
August 2022 by Mike Goldbey
Bought several pairs of Meindl walking and hunting boots from their website. I had a few questions with regards the items before purchasing, so phoned the shop and spoke to John Slack him self and had all my questions answered. Fantastic customer service and delivery. Boots were on point.
June 2022 by norjak_and_co NORJAK
I ordered a Woolpower zip turtleneck top. The item arrived very quickly and just in time for the bank holiday. Delivery and customer service 10 out of 10. Thanks John.Dave J
June 2022 by Sally Bennett
I bought a pair of trousers but changed my mind because the belt wouldn't keep secure.The trousers had not been opened as I had bought elsewhere.I had the receipt but John was not willing to let me have £60 off a Paramo jacket as a goodwill gesture.I will be unlikely to be return to your shop, John.
March 2022 by Miles Kempton
Had such a great experience ordering from John at W Slack & Sons. Needed to try on a couple of pairs to sort sizes out before I went away; and John got them ordered and sent the next day! Customer service was excellent - speedy service, very helpful and knowledgable re boots I would need for various expeditions. Thanks John - top man, and i'll be recommending your services and company to my clients.
March 2022 by David Webster
Looking for a quality waterproof jacket. Good stock of quality products, and good service and helpful advice
March 2022 by Joe Taylor
Very helpful and knowledgable about products, extremely quick handling, would recommend to anyone! Look forward to receiving my boots, thanks for your help!
March 2022 by S Bunting
Went to the shop today to try on some grisport boots as the ones I'd ordered from their site were a wrong fit and these were the closest stockists to where I live (45min drive).I tried a pair of quatros on and they were fine and explained the situation. The owner then took a negative turn in behaviour and began to be rather rude to me. I'd acknowledged that the boot fitting was not ideal and thought he might be willing to swap the grisport ones I bought from their website as they are a stockists, to which he said he wouldn't (which is completely fine).I had then planned to browse the shop as I needed some more walking gear and a new backpack (plus two new walking poles) but his stinking attitude completely put me off. As I got to the door, he made rude comments and said I should support local shops not use them... I explained I do support local shops on this occasion, I'd intended to get more accessories to make the most of the journey (who travels 45 mins just to try on boots...)So if you want to support local shops, keep doing it, but be at your peril if you head to this little one. Poor customer service, abrupt and rude management and looking at the comments on here, a sense of obnoxious, entitled walker syndrome in the form of the owner.Looks like my pennies are better spent in Hathersage next time.
March 2022 by Sound Dynamics
Went to the shop today to try on some grisport boots as the ones I'd ordered from their site were a wrong fit and these were the closest stockists to where I live (45min drive).I tried a pair of quatros on and they were fine and explained the situation. The owner then took a negative turn in behaviour and began to be rather rude to me. I'd acknowledged that the boot fitting was not ideal and thought he might be willing to swap the grisport ones I bought from their website as they are a stockists, to which he said he wouldn't (which is completely fine).I had then planned to browse the shop as I needed some more walking gear and a new backpack (plus two new walking poles) but his stinking attitude completely put me off. As I got to the door, he made rude comments and said I should support local shops not use them... I explained I do support local shops on this occasion, I'd intended to get more accessories to make the most of the journey (who travels 45 mins just to try on boots...)So if you want to support local shops, keep doing it, but be at your peril if you head to this little one. Poor customer service, abrupt and rude management and looking at the comments on here, a sense of obnoxious, entitled walker syndrome in the form of the owner.Looks like my pennies are better spent in Hathersage next time.
November 2021 by Jane Steventon
Great help and advice given in preparation for a challenging walk next year.Required new boots, had some ideas but the owner assisted me to choose the right footwear for the walk, based on the differing terrain,the weather and the daily long distance between stopovers.Felt well looked after and given some knowledgeable and individual service.Many Thanks, will keep in touch and revisit
November 2021 by Lee Andrew
Traveled for an hour and a half and wasn't disappointed. John is really helpful where nothing is too much trouble. Bought CRISPI Highland Pro boots which are just amazing.
