December 2023 by Ben Lowe
I visited today for a prescription, which was handed over after a 10 minute wait. All items correct. No issues!
September 2023 by Downarshed
Absolute joke....prescription issued by GP on monday,it is now friday. Have had no notification and been ringing all day and no answer. I have to get a taxi to collect medication so need to know it's ready. I am now going to be left with no pain relief over the weekend. Shocking!
August 2023 by Natalie Smith
Absolutely terrible they never answer the phone why ? So irritating ? we all have jobs to do , I?m a carer in the community and don?t have time to hang off a phone all day to this chemist trying order my clients medications, please up your game ?
July 2023 by Ss ?a
WORST PHARMACY!very unprofessional staff with loads of errors! They never pick up the phone and even Mcdonald?s customer service is better than them! I don?t even think the staff have any qualifications! the pharmacist is good but it is evident the staff have no team work. I would give minus 10 starts I could! Do not register with this pharmacy.
January 2023 by Bex Drage
In my personal opinion, I have nothing but 5 stars for this pharmacy, I've been on my current medication for 12yrs, been with well at balderton & they still have times where they can't seem to order enough in but are quite happy to give the last in the cupboard to a walk in knowing I'm in next morning as I'm on 12hrly release so my next dose on themorning I arrive is at 10am....... I quite often end up here & 3 they can fill it straight away (luckily hubby is off work so can drive me, but I don't drive) so grateful for these guys... Thank you
December 2022 by Dan Whitt
After an underwhelming experience with a Newark supermarket's pharmacy, I went to Well and was delighted with the telephone and in store service I received. Flu jab was so well administered i didn't feel a thing. Excellent service for me, Well thank you.
March 2022 by Tom Leggott
Customer service skills to be desiredAlways come away from this place thinking i wont come again, always a negative experience
January 2022 by Peter Martin
I have given one star because there is not the option to give minus ratings. This is the worst pharmacy I have ever encountered. As there is very limited space here to list all the complaints, may I instead suggest that urgent training in customer relations and efficiency is undertaken
December 2021 by Lorraine Salkild
I tried to call them during the day at different times to ensue prescription was ready to collect as I was isolating. Telephone went unanswered all day. In the end I sent my daughter who they tried to fob off saying it wouldn't be ready until the next day, even though the doctors confirmed they had signed it off and sent it the day before.My daughter said there were 3 members of staff in there and whilst she was there and the 'phone was being ignored. This is not my first experience of lax customer service here so I will be changing pharmacy in the future.
December 2021 by Jordan Cummings
I?ve been with this a short period and I can honestly say, it?s absolutely awful customer service. Nothing but hassle, members of staff are rude and not helpful at all. I?ll be changing pharmacies from now on.
July 2021 by Graeme Oldham
Supposed to pick up prescription this morning according to the web site it's closed on a Saturday the first day most people are off work and can understand why Sunday is shut but no excuse for being closed Saturday so now I have to put up with a chest infection till Monday thanks for your top grade customer service,if this is professional service god help us ??
July 2021 by CHS -
The girl who answers the phone has no telephone/people skills - this dispensary claims it takes 5 whole days to find your meds, put them in a box and get them signed. Previous dispensary I was with was happy to do it whilst you waited and people I know who work in this trade, have explained this is nonsense.
July 2021 by R N
The team at Well Newark, Sherwood Avenue are professional and calm, dealing with queries efficiently and competently.
July 2021 by Lisa Holloway
The prescription is nearly always lacking one of the meds. I was asked to ring to see if it had arrived; over 2 days made 5 phone calls, the phone was never answered. So I made FOUR trips to collect the full prescription. Why don?t they ever answer the phone??
July 2021 by donna kendall
Amazing staff work well although short staffed very freindly and helpfull x
