January 2024 by Rebecca Whittaker
From start to finish the customer service and care I received from both Yasmin and Scott was impeccable- I cannot recommend them both highly enough! There was a slight delay in my appointment, but I was kept informed throughout. My consultation was thorough and very informative and I feel I was given great care, advice and options to really suit my individual needs. Scott helped me choose the ideal pair of glasses and lenses, was friendly and went through all applicable deals with me which really helped. I felt well guided and looked after from, thank you so much!
January 2024 by Vanessa walch
I was happy with my actual eye test by the optician. The down fall was the price of new glasses. The pair I select did not seem overly expensive but the final total came to £390, even with a 10% discount it was still £351. For myself as a pensioner this is way to high, so was not able to afford them. I told the assistant I couldn't afford them and she was very understanding. Since my appointment I have purchased a pair of bifocals on line for £96. I realise you cannot compete with these prices, but neither can I afford shop prices now.
January 2024 by rich nico
The service from beginning to the end was fantastic Meena the optician and Kim who helped pick my glasses and lenses were professional,helpful and understanding very polite and nothing was too much trouble. Very rarely experienced of late and for that I say thankyou.
December 2023 by Terry Walker
Kirsty and Yasmin were fantastic. Very knowledgeable, helpful and friendly
December 2023 by David Jones
I had exceptional eyecare today from Yasmin (Redhill?) and the prescreening by Kirsty. The level of care and engagement by Yasmin beats any other eye test I have ever had before (and I am now 65). Yasmin diagnosed an allergic reaction to dust in my loft (Christmas decoration time!) and used several techniques to confirm her diagnosis (as well as do the standard eye test). The degree of her knowledge, engagement and professionalism was exemplary and reinforced my choice of your Castle Boulevard practice. As long as you have Optometrists of the calibre of Yasmin, I will return and recommend to others too. Truly exceptional service!!!
December 2023 by Ana Galhardo
Horrible service, been waiting for my contact lenses for months. No replacement whatsoever. Been with boots for almost 20 years and it is just getting worse and worse.
December 2023 by Craig Richardson
Thoorough and professional eye examination. Helpful staff. Good range of frames.
December 2023 by Shirley Sims
This was my first visit to boots opticians. The optometrist (I think her name was Jasmine?) carried out a very thorough examination and identified an issue with the contact lens prescription provided by another high street optician. She clearly knew her stuff and it was so nice to have confidence in what I was being told for once. She went above and beyond to ensure I had the right prescription for me.
December 2023 by Gerald Cooper
I was made to feel at ease the minute I walked in the door. I was treated in an extremely professional and friendly manner by all members of staff. All the members of staff I came into contact with are most definitely a credit to the Boots Company! A big THANK YOU!
December 2023 by Ralucuta Apostol
Amazing staff....Kim went an extra mile în explaining each step and also she helped me to choose my glasses.Also want to mention Yasmine ...the optometrist she was lovely too.Is always a pleasure to be back .5 stars +for all team.
November 2023 by susan kerr
The staff were so friendly and took time to explain things clearly. The stayed after closing time to complete serving me.
November 2023 by Destiny Mills
The staff here were great I was running late due to going to the wrong boots and they were so accommodating and patient with me even though they were due to close
November 2023 by Carla Brown
Both of the people I saw were helpful and respectful of my needs.
November 2023 by Isobel Hamilton
An amazing team, knowledgeable, efficient, helpful, and friendly - a pleasure to visit Boots Opticians. They dealt with my emergency problem the same day, and got to the bottom of the problem. Absolutely wonderful service - and Branch, thank you.
November 2023 by Suzanne Prew-Smith
The ophthalmologist was really lovely and seemed very efficient. But it seems to take a long time, once you have selected your frames, to get your bill ready! So you spend hours there.
