February 2024 by Ben Lowe
The nicest bank/building society branch I have ever visited. It's quiet, relaxing and the staff are efficient and friendly. What more could you want?
July 2023 by Rod Jones
Normally good service. But this extended closure without explanation on line is unhelpful. Have visited twice in vain.
June 2023 by Dave Brett
I wanted to add my wife's name to 2 online accounts.I went to CBS in Nottingham to get a form as you cannot do it online. WHY?Returned with form filled in but was told I needed 2 id's. Wasn't told this on my first visit.Returned with form and id's but was told I needed one id from list A and one from list B. Wasn't told this before.Returned for the 4th time with id's. Then told I could not use birth certificate, under 18 only. Wasn't told this before.Why are the staff so incompetent?Visited 4 times, saw 4 different people, all giving me wrong or different information. WHY?Why make things so difficult?You are driving customers away.I shall not be returning.
May 2023 by P Miller
I cannot believe how painfully slow it was to open up a savings account, in this day and age stuff like this should not be taking this long, it seems like Coventry building society is about a decade behind.
December 2022 by Paul Glover
Always great customer service from this branch. Wether it be phoning them direct or going into branch itself. Other providers could a learn a lot from them. Thoroughly recommend them
November 2022 by Alan Terry
Excellent cust service and quickly adjust savings rates when BOE increase base rates.
March 2021 by Tiffany Shelton
Very friendly and helpful.
March 2020 by Andy Jones
Called in without an appointment to a) have my Mum's passbook updated and b) register a power of attorney. Passbook sorted & I was prepared to be told that an appointment needed to be booked for registering the POA. Not so in this instance. After a short wait I was seen by Kerry. Fortunately I had all the necessary paperwork & ID she needed, to proceed. Kerry was very efficient, knowledgeable about the process and answered my questions about accessing information online. Altogether a very pleasing & fruitful visit.
