August 2023 by Logan Bruce
After quite some time finally got the exicting call that the watch I had enquired about was available for me... Pang delivered an excellent service and made it a memorable day. I look forward to my next watch!
July 2023 by Cole Sutton
Absolutely great experience, got a lovely watch from them and I was treated with the up most respect , great hospitality (say yes to the coffee ) and advice was very professional not pushy one bit even the security guard was very welcoming and polite to talk to , which is nice to see now days . Most definitely be coming here in the near future better going in the store then shopping online. Thanks too you allpegasus tree care specialists ltd
July 2023 by Google user
On Sunday one of my favourite things to do happened?I purchased a new watch. It?s one I had to put my name on a waiting list for and thought I?d be waiting many months. Lisa rang me on Saturday to tell me my watch had arrived and an appointment was made for the next day with Pang, a knowledgeable sales consultant. I?ve always had excellent service from Goldsmiths Nottingham thanks to Gareth and team, I hope to visit again soon. Thank you?
July 2023 by Shaun Robertson
Visited Goldsmiths Nottingham in Victoria Centre today to buy my son a graduation gift.I was looking online at a few watches all very similar both in style and price but I wanted to see them up close in person.Nina was so helpful and patience with us. At one point we must of had 5 watches lined up trying them on. Nina was so relaxed, professional and friendly not only did we get a great watch more importantly we got great service.
June 2023 by fahad haidar
Back in November, I visited Goldsmiths and registered my interest on two watches which may have seemed unobtainable as a first watch for an individual with no purchase history. Gareth?s vast knowledge and passion for watches was evident and he made me feel comfortable as he highlighted how it wasn?t necessary to purchase something ?for the sake of it?, which had been implied by other AD?s I had visited. Although not the exact configuration I initially requested, he recently contacted me and asked if I was interested in viewing a similar watch on a different bracelet in person with no obligation to purchase. After visiting the store and viewing the watch I instantly fell in love with it and really appreciated all the honesty and guidance I received. 10/10 service all round for the team for making me feel welcome and in particular Gareth for helping me to mark my special occasion and begin my watch journey!
June 2023 by Bill Greenfield
On Sunday one of my favourite things to do happened?I purchased a new watch. It?s one I had to put my name on a waiting list for and thought I?d be waiting many months. Lisa rang me on Saturday to tell me my watch had arrived and an appointment was made for the next day with Pang, a knowledgeable sales consultant. I?ve always had excellent service from Goldsmiths Nottingham thanks to Gareth and team, I hope to visit again soon. Thank you?
June 2023 by bushra hussain
Outstanding customer service from Kevin throughout the whole process. He is professional, diligent and knowledgable with a warm and welcoming nature. Thank you for the added touches & attention to detail.
April 2023 by Andy M
Kevin was very helpful and made the whole family feel welcome on the special day. We had good communication throughout. The day was made even more special by Goldsmiths' quality service and I look forward to returning for future purchases.
April 2023 by Paul Melrose
Honestly can?t praise the customer service from the staff enough. I was met with a pleasant smile, made to feel extremely welcome and dealt with in the upmost professional manner. Will deffo be back for my next watch.
February 2023 by Paul Stevenson
Such a great experience from viewing to collection.The knowledge from the whole team at Goldsmiths was perfect.I would like to thank Janice for making us all feel very welcome and for the time and updates we received.We will be back.Thank you :-)
February 2023 by haroon Maqsood
Poor customer service, staff is not helpful at all. my nephew went to collect my watch at 16.55 and store timings are to close at 5pm and they refused him entry. if the close time is 5pm then the door should be open for anyone coming till that time as simple as that. staff was rude and very inefficient and unprofessional will not be doing any future shopping here and recommend people avoid this store.
January 2023 by Karen Heatherington
I have been shopping at the Goldsmiths in Nottingham for 25 yearsLisa and Gareth are very knowledgeable and passionate about the products they sell. I went to collect my watch and the whole experience was great, from the minute the door was opened for me by security, seated at the table with drinks! I would not go anywhere else! Thank you
December 2022 by Steve Coltman
Fantastic shop to deal with. The staff are brilliant and always make you feel welcome. Very relaxed atmosphere. Always a pleasure to deal with.
December 2022 by Jim Davis
I had a wonderful experience with Kevin in Nottingham from start to finish. Communication was excellent throughout, an absolute pleasure to deal with and at the end of it I got a dream watch. A special day for me that I had been looking forward to for many years. Highly recommend.
November 2022 by Paul Yates
What a fantastic experience and not for the first time. I bought a watch recently and was blown away by the customer experience at Goldsmiths (Victoria Street) Nottingham. Shopping these days is often impersonal and lacks a positove customer service experience. Not at this store. The customer service was outstanding and a mix of a warm welcome, alongside great expert advice and support. Its difficultt to explain but the store experience felt like a mix of an old fashioned family owned business, coupled with a personalised high end customer service, all in a modern setting. All the team there are really nice. Assistant Manager Lucy Danielle was amazing. Overall, highly recommended.
