December 2023 by Lisa Montano
Don?t use this Halfords for anything. Where do I start- 1 bad and disgusting customer service, I think you need to get a different job in lone working or something. 2 first attempt took the car in for a MOT and repairs after If needed, 8am arrival the man on the desk to tell me my appointment has been cancelled. 3 so I booked another appointment with them took the car down to them to do another MOT instantly fail the car which I requested for them to repair before doing the MOT. No refused to me a quote on the repair some strange reason. I will not be coming back there again. I hope customer read the reviews before booking with this TERRIBLE branch. The man on the desk was awful. I might even go back down and get his name so I can call Halfords head office that?s how bad he and the staff was.
December 2023 by Paul Potter
I had a strange experience, bookedMy service and MOT in store OKThen they could not take my money till next day
December 2023 by Lara Cuth
Quick MOT but quoted me X6 times the price of the local garage i went to instead when it failed.
December 2023 by James Chantler
Took my car for an MOT and Service. I made it clear on the phone that I want the car servicing first and to know if it can be fixed by them before MOT. The first thing they did was MOT the car, fail it, then list the problems to me that I already knew existed.I also drove there with no issues with the brakes, they failed the rear off-side caliper as being seized and somehow on my way home it was very clearly seized. They failed my rear indicator bulbs for not being the correct colour. There is absolutely no issue with the bulbs or the colour, it's very clearly Amber. I do not trust the MOT tester at all. Thankfully have saying how dissatisfied I was, they cancelled my booking and it'll be refunded. But, please, avoid.
December 2023 by Lucy Titterton
Been having my MOT & service here for a few years, and never had a problem. This year though, I booked in for my MOT for 2nd of Dec with a couple of weeks lead time. Found out 3 days before that they don?t have an MOT-er available until days after my MOT is due to run out. Tbf it could well just be staff sickness or something similar but it?s a bit annoying that now I?ve got to find somewhere else to MOT my car at short notice. The guy on the phone was lovely and apologetic but still.
November 2023 by Sameer Panchasara
Totally incompetent and rude staff. Just because my MOT slot was last in the end of the day, these incompetent staff made an excuse that they couldn?t open the bonnet which I opened it in one go and I even told them that you have to unlock the vehicle and then open the boot and these useless staff were just being an absolute useless lazy people and said we can?t do anything. The most useless place.
November 2023 by matthew blagden
Very Poor garage. Told me 2 week booked of cam belt no thank so take car down road garage fix belt next day. Never going back Halfords again and man staff is very rude man and I have look garage yard. Mmmmmmm very lazy
November 2023 by Muslim Deliev
The place is absolutely best one to go to, staff is so nice and professional, John from the desk did the really good. Recommend to all
November 2023 by Vin L
0 star!!!!!!!!!!!!!!!0 star!!!!!!!!!!!!!!!0 star!!!!!!!!!!!!!!!Don't use this unprofessional company and check their poor review.Rubbish experience service and rude staff (include Regional manager!!!)On September 21, I made an appointment with Halfords Nottingham (Castle Blvd)to replace two front tyres. Air suspension fault after tyres changed and i believe mechanic lifting my car without jack mode activated and damaged the air suspension.I pop back to branch and ask mechanic to show me how to turn on jack mode.There is a joke mechanic not answer right how they turn on jack mode when he changed tyres???They kept lying to customer and wasting my time to talk to regional manage.He talking to me like as our mechanic very experience and they did not make and mistake.Long story i don't want to type it all here.Finally i paid 1200+ 500(car rental) out of my pocket to repair my car.Avoid this rubbish centre if you don't want damage your car!!!0 star!!!!!!!!!!!!!!!0 star!!!!!!!!!!!!!!!0 star!!!!!!!!!!!!!!!Service: Tires
October 2023 by Raad Momin Chowdhury
Had my MOT and servicing at 11.30 according to the booking details and emails. Got a call at 11 and they said I missed my slot. Never expected such unprofessionalism from them. When I called back again to let them know that I have checked what the emails and online booking details said the receptionist Tom was way too rude. I?m really sorry to say but this is not how you should be behaving with customers.
October 2023 by Jyoti
Read all the recent reviews - these men are rude, unprofessional and just trying to make money out of you. Looking at you John. And your useless team.MOT failed as my perfectly fine windscreen wipers are a ?major defect?. Got new ones fitted, called up and said I?d have to wait 2-3 hours - originally they told me not to book in as it?d be a quick 10/15 minute job. I got him to book me in for 1:30 and I take half a day off work.I show up and ?our man?s only working half a day? and ?our other man?s on the road?. Not my problem. Yet to hear a sorry out of your mouth John. ?You shouldn?t be driving a car that?s failed its MOT?. Idiot, how else did you expect me to bring it here? And don?t you dare tell me to ?go to Sainsbury?s? whilst I wait. I have a life. How sexist.Won?t ever be coming here again. Waste of time and I?ve been driving long enough to know when people are trying to make money out of me especially being a woman. No pro activeness, complete lack of communication and disappointing customer service.Just trying to milk money out of their customers. Windscreen wipers? How ridiculous.
October 2023 by Andrew Smith
Booked a morning drop off for new exhaust, they didn't even look at it until the following day, leaving me needing to make other arrangements to get home. Quoted 50% more than another big name garage just down the road for the exact same job! Won't be back.
October 2023 by Big Steve
Booked an appointment with them and the canceled it the next day as I was driving over to them, very rude on the phone and In person, refused to help or apologise for the inconvenienceService: Tires
September 2023 by Hira
Terrible customer service. Both male staff were very rude and completely ignore you whilst you?re sat waiting. I had to call up at the end of the day to ask for an update only for the man to tell me it?s ready to collect. They would have left my car there all night and not have told me to collect. On arrival, they told me they did an exhaust check and nothing else and nothing was wrong. I advised this should not be the case as when booking over phone I explained the issue and it was for repair. It was supposed to be in for engine diagnostic as I clearly explained the WARNING SIGN. Both men (Tom and someone else) were really rude to me and gave me no explanation. They went on to tell me ?something is wrong with the bonnet? as they couldn?t open it. However, I explained to them the RAC who had just come out 2 days before my booking slot opened it without a problem. I will be filing a complaint and dispute for this damage.Service: Exhaust
August 2023 by Rhea Whalin
Recently had my car repaired at this garage. My car was covered by warranty and the team worked great with my cover to get my car sorted. Once the claim was processed my car was repaired within 5 hours (front drive shaft) Highly recommend and would return for any future work needed.Service: Steering & suspension repair
